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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* Ticket Template class
*
* since version 0.83
**/
class TicketTemplate extends ITILTemplate
{
use Glpi\Features\Clonable;
public $second_level_menu = "ticket";
public $third_level_menu = "TicketTemplate";
public static function getTypeName($nb = 0)
{
return _n('Ticket template', 'Ticket templates', $nb);
}
public function getCloneRelations(): array
{
return [
TicketTemplateHiddenField::class,
TicketTemplateMandatoryField::class,
TicketTemplatePredefinedField::class,
];
}
public static function getExtraAllowedFields($withtypeandcategory = 0, $withitemtype = 0)
{
$itil_object = new Ticket();
$tab = [
$itil_object->getSearchOptionIDByField(
'field',
'name',
'glpi_requesttypes'
)
=> 'requesttypes_id',
$itil_object->getSearchOptionIDByField(
'field',
'slas_id_tto',
'glpi_slas'
) => 'slas_id_tto',
$itil_object->getSearchOptionIDByField(
'field',
'slas_id_ttr',
'glpi_slas'
) => 'slas_id_ttr',
$itil_object->getSearchOptionIDByField(
'field',
'olas_id_tto',
'glpi_olas'
) => 'olas_id_tto',
$itil_object->getSearchOptionIDByField(
'field',
'olas_id_ttr',
'glpi_olas'
) => 'olas_id_ttr',
$itil_object->getSearchOptionIDByField(
'field',
'time_to_own',
'glpi_tickets'
) => 'time_to_own',
$itil_object->getSearchOptionIDByField(
'field',
'internal_time_to_resolve',
'glpi_tickets'
) => 'internal_time_to_resolve',
$itil_object->getSearchOptionIDByField(
'field',
'internal_time_to_own',
'glpi_tickets'
) => 'internal_time_to_own',
$itil_object->getSearchOptionIDByField(
'field',
'global_validation',
'glpi_tickets'
) => 'global_validation',
$itil_object->getSearchOptionIDByField(
'field',
'name',
'glpi_contracts'
) => '_contracts_id',
];
if ($withtypeandcategory) {
$tab[$itil_object->getSearchOptionIDByField(
'field',
'type',
$itil_object->getTable()
)] = 'type';
}
return $tab;
}
public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0)
{
if ($item instanceof ITILTemplate) {
switch ($tabnum) {
case 1:
$item->showCentralPreview($item);
return true;
case 2:
$item->showHelpdeskPreview($item);
return true;
}
}
return false;
}
/**
* Print preview for Ticket template
*
* @param $tt ITILTemplate object
*
* @return void
**/
public static function showHelpdeskPreview(ITILTemplate $tt)
{
if (!$tt->getID()) {
return false;
}
if ($tt->getFromDBWithData($tt->getID())) {
$ticket = new Ticket();
$ticket->showFormHelpdesk(Session::getLoginUserID(), $tt->getID());
}
}
}