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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
class TicketSatisfaction extends CommonDBTM
{
public static $rightname = 'ticket';
public $dohistory = true;
public $history_blacklist = ['date_answered'];
public static function getTypeName($nb = 0)
{
return __('Satisfaction');
}
/**
* for use showFormHeader
**/
public static function getIndexName()
{
return 'tickets_id';
}
public function getLogTypeID()
{
return ['Ticket', $this->fields['tickets_id']];
}
public static function canUpdate()
{
return (Session::haveRight('ticket', READ));
}
/**
* Is the current user have right to update the current satisfaction
*
* @return boolean
**/
public function canUpdateItem()
{
$ticket = new Ticket();
if (!$ticket->getFromDB($this->fields['tickets_id'])) {
return false;
}
// you can't change if your answer > 12h
if (
!is_null($this->fields['date_answered'])
&& ((time() - strtotime($this->fields['date_answered'])) > (12 * HOUR_TIMESTAMP))
) {
return false;
}
if (
$ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())
|| ($ticket->fields["users_id_recipient"] === Session::getLoginUserID() && Session::haveRight('ticket', Ticket::SURVEY))
|| (isset($_SESSION["glpigroups"])
&& $ticket->haveAGroup(CommonITILActor::REQUESTER, $_SESSION["glpigroups"]))
) {
return true;
}
return false;
}
/**
* form for satisfaction
*
* @param $ticket Object : the ticket
**/
public function showSatisactionForm($ticket)
{
$tid = $ticket->fields['id'];
$options = [];
$options['colspan'] = 1;
// for external inquest => link
if ($this->fields["type"] == 2) {
$url = Entity::generateLinkSatisfaction($ticket);
echo "<div class='center spaced'>" .
"<a href='$url'>" . __('External survey') . "</a><br>($url)</div>";
} else { // for internal inquest => form
$this->showFormHeader($options);
// Set default satisfaction to 3 if not set
if (is_null($this->fields["satisfaction"])) {
$this->fields["satisfaction"] = 3;
}
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Satisfaction with the resolution of the ticket') . "</td>";
echo "<td>";
echo "<input type='hidden' name='tickets_id' value='$tid'>";
echo "<select id='satisfaction_data' name='satisfaction'>";
for ($i = 0; $i <= 5; $i++) {
echo "<option value='$i' " . (($i == $this->fields["satisfaction"]) ? 'selected' : '') .
">$i</option>";
}
echo "</select>";
echo "<div class='rateit' id='stars'></div>";
echo "<script type='text/javascript'>";
echo "$(function() {";
echo "$('#stars').rateit({value: " . $this->fields["satisfaction"] . ",
min : 0,
max : 5,
step: 1,
backingfld: '#satisfaction_data',
ispreset: true,
resetable: false});";
echo "});</script>";
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td rowspan='1'>" . __('Comments') . "</td>";
echo "<td rowspan='1' class='middle'>";
echo "<textarea class='form-control' rows='7' name='comment'>" . $this->fields["comment"] . "</textarea>";
echo "</td></tr>";
if ($this->fields["date_answered"] > 0) {
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Response date to the satisfaction survey') . "</td><td>";
echo Html::convDateTime($this->fields["date_answered"]) . "</td></tr>\n";
}
$options['candel'] = false;
$this->showFormButtons($options);
}
}
public function prepareInputForUpdate($input)
{
if ($input['satisfaction'] >= 0) {
$input["date_answered"] = $_SESSION["glpi_currenttime"];
}
return $input;
}
public function post_addItem()
{
global $CFG_GLPI;
if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
NotificationEvent::raiseEvent("satisfaction", $ticket);
}
}
}
/**
* @since 0.85
**/
public function post_UpdateItem($history = 1)
{
global $CFG_GLPI;
if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
// Send notification only if fields related to reply are updated.
$answer_updates = array_filter(
$this->updates,
fn ($field) => in_array($field, ['satisfaction', 'comment'])
);
$ticket = new Ticket();
if (count($answer_updates) > 1 && $ticket->getFromDB($this->fields['tickets_id'])) {
NotificationEvent::raiseEvent("replysatisfaction", $ticket);
}
}
}
/**
* display satisfaction value
*
* @param $value decimal between 0 and 5
**/
public static function displaySatisfaction($value)
{
if (is_null($value)) {
return '';
}
if ($value < 0) {
$value = 0;
}
if ($value > 5) {
$value = 5;
}
$rand = mt_rand();
$out = "<div id='rateit_$rand' class='rateit'></div>";
$out .= Html::scriptBlock("
$(function () {
$('#rateit_$rand').rateit({
max: 5,
resetable: false,
value: $value,
readonly: true,
});
});
");
return $out;
}
/**
* Get name of inquest type
*
* @param $value status ID
**/
public static function getTypeInquestName($value)
{
switch ($value) {
case 1:
return __('Internal survey');
case 2:
return __('External survey');
default:
// Get value if not defined
return $value;
}
}
/**
* @since 0.84
*
* @param $field
* @param $values
* @param $options array
**/
public static function getSpecificValueToDisplay($field, $values, array $options = [])
{
if (!is_array($values)) {
$values = [$field => $values];
}
switch ($field) {
case 'type':
return self::getTypeInquestName($values[$field]);
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
/**
* @since 0.84
*
* @param $field
* @param $name (default '')
* @param $values (default '')
* @param $options array
**/
public static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = [])
{
if (!is_array($values)) {
$values = [$field => $values];
}
$options['display'] = false;
switch ($field) {
case 'type':
$options['value'] = $values[$field];
$typeinquest = [1 => __('Internal survey'),
2 => __('External survey')
];
return Dropdown::showFromArray($name, $typeinquest, $options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
public static function getFormURLWithID($id = 0, $full = true)
{
$satisfaction = new self();
if (!$satisfaction->getFromDB($id)) {
return '';
}
return Ticket::getFormURLWithID($satisfaction->fields['tickets_id']) . '&forcetab=Ticket$3';
}
}