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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* @since 9.2
*/
/**
* SLM Class
**/
class SLM extends CommonDBTM
{
// From CommonDBTM
public $dohistory = true;
protected static $forward_entity_to = ['SLA', 'OLA'];
public static $rightname = 'slm';
const TTR = 0; // Time to resolve
const TTO = 1; // Time to own
public static function getTypeName($nb = 0)
{
return _n('Service level', 'Service levels', $nb);
}
/**
* Force calendar of the SLM if value -1: calendar of the entity
*
* @param integer $calendars_id calendars_id of the ticket
**/
public function setTicketCalendar($calendars_id)
{
Toolbox::deprecated();
if ($this->fields['use_ticket_calendar']) {
$this->fields['calendars_id'] = $calendars_id;
}
}
public function defineTabs($options = [])
{
$ong = [];
$this->addDefaultFormTab($ong);
$this->addImpactTab($ong, $options);
$this->addStandardTab('SLA', $ong, $options);
$this->addStandardTab('OLA', $ong, $options);
$this->addStandardTab('Log', $ong, $options);
return $ong;
}
public function prepareInputForAdd($input)
{
$input = $this->handleCalendarStrategy($input);
return parent::prepareInputForAdd($input);
}
public function prepareInputForUpdate($input)
{
$input = $this->handleCalendarStrategy($input);
return parent::prepareInputForAdd($input);
}
/**
* Handle negative input in `calendars_id`.
* This method is usefull to be able to propose a `-1` special value in Calendar dropdown.
*
* @param array $input
*
* @return array
*/
private function handleCalendarStrategy(array $input): array
{
if (array_key_exists('calendars_id', $input)) {
if ($input['calendars_id'] == -1) {
$input['calendars_id'] = 0;
$input['use_ticket_calendar'] = 1;
} else {
$input['use_ticket_calendar'] = 0;
}
}
return $input;
}
public function post_updateItem($history = 1)
{
global $DB;
if (in_array('use_ticket_calendar', $this->updates) || in_array('calendars_id', $this->updates)) {
// Propagate calendar settings to children
foreach ([OLA::class, SLA::class] as $child_class) {
$child_iterator = $DB->request(
[
'SELECT' => 'id',
'FROM' => $child_class::getTable(),
'WHERE' => [
$this->getForeignKeyField() => $this->getID()
]
]
);
foreach ($child_iterator as $child_data) {
$child = new $child_class();
$child->update(
[
'id' => $child_data['id'],
'use_ticket_calendar' => $this->fields['use_ticket_calendar'],
'calendars_id' => $this->fields['calendars_id'],
]
);
}
}
}
parent::post_updateItem($history);
}
public function cleanDBonPurge()
{
$this->deleteChildrenAndRelationsFromDb(
[
SLA::class,
OLA::class,
]
);
}
/**
* Print the slm form
*
* @param integer $ID ID of the item
* @param array $options of possible options:
* - target filename : where to go when done.
* - withtemplate boolean : template or basic item
*
* @return boolean item found
**/
public function showForm($ID, array $options = [])
{
$rowspan = 2;
$this->initForm($ID, $options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Name') . "</td>";
echo "<td>";
echo Html::input('name', ['value' => $this->fields['name']]);
echo "<td rowspan='" . $rowspan . "'>" . __('Comments') . "</td>";
echo "<td rowspan='" . $rowspan . "'>
<textarea class='form-control' name='comment' >" . $this->fields["comment"] . "</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . _n('Calendar', 'Calendars', 1) . "</td>";
echo "<td>";
Calendar::dropdown([
'value' => $this->fields['use_ticket_calendar'] ? -1 : $this->fields['calendars_id'],
'emptylabel' => __('24/7'),
'toadd' => ['-1' => __('Calendar of the ticket')]
]);
echo "</td></tr>";
$this->showFormButtons($options);
return true;
}
public function rawSearchOptions()
{
$tab = [];
$tab[] = [
'id' => 'common',
'name' => __('Characteristics')
];
$tab[] = [
'id' => '1',
'table' => $this->getTable(),
'field' => 'name',
'name' => __('Name'),
'datatype' => 'itemlink',
'massiveaction' => false,
];
$tab[] = [
'id' => '2',
'table' => $this->getTable(),
'field' => 'id',
'name' => __('ID'),
'massiveaction' => false,
'datatype' => 'number'
];
$tab[] = [
'id' => '4',
'table' => 'glpi_calendars',
'field' => 'name',
'name' => _n('Calendar', 'Calendars', 1),
'datatype' => 'dropdown'
];
$tab[] = [
'id' => '16',
'table' => $this->getTable(),
'field' => 'comment',
'name' => __('Comments'),
'datatype' => 'text'
];
return $tab;
}
public static function getMenuContent()
{
$menu = [];
if (static::canView()) {
$menu['title'] = self::getTypeName(2);
$menu['page'] = static::getSearchURL(false);
$menu['icon'] = static::getIcon();
$menu['links']['search'] = static::getSearchURL(false);
if (static::canCreate()) {
$menu['links']['add'] = SLM::getFormURL(false);
}
$menu['options']['sla']['title'] = SLA::getTypeName(1);
$menu['options']['sla']['page'] = SLA::getSearchURL(false);
$menu['options']['sla']['links']['search'] = SLA::getSearchURL(false);
$menu['options']['ola']['title'] = OLA::getTypeName(1);
$menu['options']['ola']['page'] = OLA::getSearchURL(false);
$menu['options']['ola']['links']['search'] = OLA::getSearchURL(false);
$menu['options']['slalevel']['title'] = SlaLevel::getTypeName(Session::getPluralNumber());
$menu['options']['slalevel']['page'] = SlaLevel::getSearchURL(false);
$menu['options']['slalevel']['links']['search'] = SlaLevel::getSearchURL(false);
$menu['options']['olalevel']['title'] = OlaLevel::getTypeName(Session::getPluralNumber());
$menu['options']['olalevel']['page'] = OlaLevel::getSearchURL(false);
$menu['options']['olalevel']['links']['search'] = OlaLevel::getSearchURL(false);
}
if (count($menu)) {
return $menu;
}
return false;
}
public static function getIcon()
{
return "ti ti-checkup-list";
}
}