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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/// Class RequestType
class RequestType extends CommonDropdown
{
public static function getTypeName($nb = 0)
{
return _n('Request source', 'Request sources', $nb);
}
public function getAdditionalFields()
{
return [['name' => 'is_active',
'label' => __('Active'),
'type' => 'bool'
],
['name' => 'is_helpdesk_default',
'label' => __('Default for tickets'),
'type' => 'bool'
],
['name' => 'is_followup_default',
'label' => __('Default for followups'),
'type' => 'bool'
],
['name' => 'is_mail_default',
'label' => __('Default for mail recipients'),
'type' => 'bool'
],
['name' => 'is_mailfollowup_default',
'label' => __('Default for followup mail recipients'),
'type' => 'bool'
],
['name' => 'is_ticketheader',
'label' => __('Request source visible for tickets'),
'type' => 'bool'
],
['name' => 'is_itilfollowup',
'label' => __('Request source visible for followups'),
'type' => 'bool'
],
];
}
public function rawSearchOptions()
{
$tab = parent::rawSearchOptions();
$tab[] = [
'id' => '14',
'table' => $this->getTable(),
'field' => 'is_helpdesk_default',
'name' => __('Default for tickets'),
'datatype' => 'bool',
'massiveaction' => false
];
$tab[] = [
'id' => '182',
'table' => $this->getTable(),
'field' => 'is_followup_default',
'name' => __('Default for followups'),
'datatype' => 'bool',
'massiveaction' => false
];
$tab[] = [
'id' => '15',
'table' => $this->getTable(),
'field' => 'is_mail_default',
'name' => __('Default for mail recipients'),
'datatype' => 'bool',
'massiveaction' => false
];
$tab[] = [
'id' => '183',
'table' => $this->getTable(),
'field' => 'is_mailfollowup_default',
'name' => __('Default for followup mail recipients'),
'datatype' => 'bool',
'massiveaction' => false
];
$tab[] = [
'id' => '8',
'table' => $this->getTable(),
'field' => 'is_active',
'name' => __('Active'),
'datatype' => 'bool'
];
$tab[] = [
'id' => '180',
'table' => $this->getTable(),
'field' => 'is_ticketheader',
'name' => __('Request source visible for tickets'),
'datatype' => 'bool'
];
$tab[] = [
'id' => '181',
'table' => $this->getTable(),
'field' => 'is_itilfollowup',
'name' => __('Request source visible for followups'),
'datatype' => 'bool'
];
return $tab;
}
public function post_addItem()
{
global $DB;
$update = [];
if (isset($this->input["is_helpdesk_default"]) && $this->input["is_helpdesk_default"]) {
$update['is_helpdesk_default'] = 0;
}
if (isset($this->input["is_followup_default"]) && $this->input["is_followup_default"]) {
$update['is_followup_default'] = 0;
}
if (isset($this->input["is_mail_default"]) && $this->input["is_mail_default"]) {
$update['is_mail_default'] = 0;
}
if (isset($this->input["is_mailfollowup_default"]) && $this->input["is_mailfollowup_default"]) {
$update['is_mailfollowup_default'] = 0;
}
if (count($update)) {
$DB->update(
$this->getTable(),
$update,
[
'id' => ['<>', $this->fields['id']]
]
);
}
}
/**
* @see CommonDBTM::post_updateItem()
**/
public function post_updateItem($history = 1)
{
global $DB;
$update = [];
if (in_array('is_helpdesk_default', $this->updates)) {
if ($this->input["is_helpdesk_default"]) {
$update['is_helpdesk_default'] = 0;
} else {
Session::addMessageAfterRedirect(__('Be careful: there is no default value'), true);
}
}
if (in_array('is_followup_default', $this->updates)) {
if ($this->input["is_followup_default"]) {
$update['is_followup_default'] = 0;
} else {
Session::addMessageAfterRedirect(__('Be careful: there is no default value'), true);
}
}
if (in_array('is_mail_default', $this->updates)) {
if ($this->input["is_mail_default"]) {
$update['is_mail_default'] = 0;
} else {
Session::addMessageAfterRedirect(__('Be careful: there is no default value'), true);
}
}
if (in_array('is_mailfollowup_default', $this->updates)) {
if ($this->input["is_mailfollowup_default"]) {
$update['is_mailfollowup_default'] = 0;
} else {
Session::addMessageAfterRedirect(__('Be careful: there is no default value'), true);
}
}
if (count($update)) {
$DB->update(
$this->getTable(),
$update,
[
'id' => ['<>', $this->fields['id']]
]
);
}
}
/**
* Get the default request type for a given source (mail, helpdesk)
*
* @param $source string
*
* @return requesttypes_id
**/
public static function getDefault($source)
{
global $DB;
if (!in_array($source, ['mail', 'mailfollowup', 'helpdesk', 'followup'])) {
return 0;
}
foreach ($DB->request('glpi_requesttypes', ['is_' . $source . '_default' => 1, 'is_active' => 1]) as $data) {
return $data['id'];
}
return 0;
}
public function cleanDBonPurge()
{
Rule::cleanForItemCriteria($this);
}
public function cleanRelationData()
{
parent::cleanRelationData();
if ($this->isUsedAsDefaultRequestType()) {
$newval = (isset($this->input['_replace_by']) ? $this->input['_replace_by'] : 0);
Config::setConfigurationValues(
'core',
[
'default_requesttypes_id' => $newval,
]
);
}
}
public function isUsed()
{
if (parent::isUsed()) {
return true;
}
return $this->isUsedAsDefaultRequestType();
}
/**
* Check if type is used as default for new tickets.
*
* @return boolean
*/
private function isUsedAsDefaultRequestType()
{
$config_values = Config::getConfigurationValues('core', ['default_requesttypes_id']);
return array_key_exists('default_requesttypes_id', $config_values)
&& $config_values['default_requesttypes_id'] == $this->fields['id'];
}
}