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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
namespace Glpi\Features;
use CommonITILActor;
use CommonITILObject;
use PendingReason_Item;
use Session;
/**
* ParentStatus
*
* @since 10.0.4
*/
trait ParentStatus
{
public function updateParentStatus(CommonITILObject $parentitem, array $input): void
{
$needupdateparent = false;
// Set pending reason data on parent and self if not already set
if ($input['pending'] ?? 0) {
$parent_pending_reason = PendingReason_Item::getForItem($this->input['_job']);
if (
!$parent_pending_reason
|| (
$parent_pending_reason
&& !$parent_pending_reason->fields['pendingreasons_id']
)
) {
PendingReason_Item::createForItem($parentitem, [
'pendingreasons_id' => $input['pendingreasons_id'] ?? 0,
'followup_frequency' => $input['followup_frequency'] ?? 0,
'followups_before_resolution' => $input['followups_before_resolution'] ?? 0,
]);
PendingReason_Item::createForItem($this, [
'pendingreasons_id' => $input['pendingreasons_id'] ?? 0,
'followup_frequency' => $input['followup_frequency'] ?? 0,
'followups_before_resolution' => $input['followups_before_resolution'] ?? 0,
]);
}
}
if (
isset($input["_close"])
&& $input["_close"]
&& ($parentitem->isSolved())
) {
$update = [
'id' => $parentitem->fields['id'],
'status' => CommonITILObject::CLOSED,
'closedate' => $_SESSION["glpi_currenttime"],
'_accepted' => true,
];
// Use update method for history
$parentitem->update($update);
}
if (isset($input['pending'])) {
// Pending toggle was explicitly enabled or disabled
if ($input['pending']) {
$input['_status'] = CommonITILObject::WAITING;
} else {
$input["_reopen"] = true;
}
} else {
// Pending toggle isn't set (self-service, API, ...)
// Try to compute whether or not we need te reopen the ticket
if (!isset($input['_no_reopen']) && $parentitem->needReopen()) {
$input["_reopen"] = true;
}
}
//manage reopening of ITILObject
$reopened = false;
if (!isset($input['_status'])) {
$input['_status'] = $parentitem->fields["status"];
}
// if reopen set (from followup form or mailcollector)
// and status is reopenable and not changed in form
$is_set_pending = $input['pending'] ?? 0;
if (
isset($input["_reopen"])
&& $input["_reopen"]
&& in_array($parentitem->fields["status"], $parentitem::getReopenableStatusArray())
&& $input['_status'] == $parentitem->fields["status"]
&& !$is_set_pending
) {
if (
isset($parentitem::getAllStatusArray($parentitem->getType())[CommonITILObject::ASSIGNED])
&& (
($parentitem->countUsers(CommonITILActor::ASSIGN) > 0)
|| ($parentitem->countGroups(CommonITILActor::ASSIGN) > 0)
|| ($parentitem->countSuppliers(CommonITILActor::ASSIGN) > 0)
)
) {
//check if lifecycle allowed new status
if (
Session::isCron()
|| Session::getCurrentInterface() == "helpdesk"
|| $parentitem::isAllowedStatus($parentitem->fields["status"], CommonITILObject::ASSIGNED)
) {
$needupdateparent = true;
// If begin date is defined, the status must be planned if it exists, rather than assigned.
if (!empty($this->fields['begin']) && $parentitem->isStatusExists(CommonITILObject::PLANNED)) {
$update['status'] = CommonITILObject::PLANNED;
} else {
$update['status'] = CommonITILObject::ASSIGNED;
}
}
} else {
//check if lifecycle allowed new status
if (
Session::isCron()
|| Session::getCurrentInterface() == "helpdesk"
|| $parentitem::isAllowedStatus($parentitem->fields["status"], CommonITILObject::INCOMING)
) {
$needupdateparent = true;
$update['status'] = CommonITILObject::INCOMING;
}
}
if ($needupdateparent) {
$update['id'] = $parentitem->fields['id'];
// Use update method for history
$parentitem->update($update);
$reopened = true;
}
}
if (
!$is_set_pending
&& !empty($this->fields['begin'])
&& $parentitem->isStatusExists(CommonITILObject::PLANNED)
&& (($parentitem->fields["status"] == CommonITILObject::INCOMING)
|| ($parentitem->fields["status"] == CommonITILObject::ASSIGNED)
|| $needupdateparent)
) {
$input['_status'] = CommonITILObject::PLANNED;
}
//change ITILObject status only if imput change
if (
!$reopened
&& $input['_status'] != $parentitem->fields['status']
) {
$update['status'] = $input['_status'];
$update['id'] = $parentitem->fields['id'];
// don't notify on ITILObject - update event
$update['_disablenotif'] = true;
// Use update method for history
$parentitem->update($update);
}
}
}