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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* NotificationTargetTicket Class
**/
class NotificationTargetTicket extends NotificationTargetCommonITILObject
{
const HEADERTAG = '=-=-=-=';
const FOOTERTAG = '=_=_=_=';
public function validateSendTo($event, array $infos, $notify_me = false, $emitter = null)
{
// Always send notification for satisfaction : if send on ticket closure
// Always send notification for new ticket
if (in_array($event, ['satisfaction', 'new'])) {
return true;
}
return parent::validateSendTo($event, $infos, $notify_me, $emitter);
}
public function getSubjectPrefix($event = '')
{
if ($event != 'alertnotclosed') {
$perso_tag = trim(Entity::getUsedConfig(
'notification_subject_tag',
$this->getEntity(),
'',
''
));
if (empty($perso_tag)) {
$perso_tag = 'GLPI';
}
return sprintf("[$perso_tag #%07d] ", $this->obj->getField('id'));
}
return parent::getSubjectPrefix();
}
/**
* Get header to add to content
**/
public function getContentHeader()
{
if (
$this->getMode() == \Notification_NotificationTemplate::MODE_MAIL
&& MailCollector::countActiveCollectors()
&& $this->allowResponse()
) {
return self::HEADERTAG . ' ' . __('To answer by email, write above this line') . ' ' .
self::HEADERTAG;
}
return '';
}
/**
* Get footer to add to content
**/
public function getContentFooter()
{
if (
$this->getMode() == \Notification_NotificationTemplate::MODE_MAIL
&& MailCollector::countActiveCollectors()
&& $this->allowResponse()
) {
return self::FOOTERTAG . ' ' . __('To answer by email, write under this line') . ' ' .
self::FOOTERTAG;
}
return '';
}
public function getObjectItem($event = '')
{
if ($this->obj && isset($this->obj->fields['id']) && !empty($this->obj->fields['id'])) {
$item_ticket = new Item_Ticket();
$data = $item_ticket->find(['tickets_id' => $this->obj->fields['id']]);
foreach ($data as $val) {
if (
($val['itemtype'] != NOT_AVAILABLE)
&& ($val['itemtype'] != '')
&& ($item = getItemForItemtype($val['itemtype']))
) {
$item->getFromDB($val['items_id']);
$this->target_object[] = $item;
}
}
}
}
/**
*Get events related to tickets
**/
public function getEvents()
{
$events = ['new' => __('New ticket'),
'update' => __('Update of a ticket'),
'solved' => __('Ticket solved'),
'rejectsolution' => __('Solution rejected'),
'validation' => __('Validation request'),
'validation_answer' => __('Validation request answer'),
'closed' => __('Closing of the ticket'),
'delete' => __('Deletion of a ticket'),
'alertnotclosed' => __('Not solved tickets'),
'recall' => __('Automatic reminders of SLAs'),
'recall_ola' => __('Automatic reminders of OLAs'),
'satisfaction' => __('Satisfaction survey'),
'replysatisfaction' => __('Satisfaction survey answer')
];
$events = array_merge($events, parent::getEvents());
asort($events);
return $events;
}
public function getDataForObject(CommonDBTM $item, array $options, $simple = false)
{
// Common ITIL data
$data = parent::getDataForObject($item, $options, $simple);
$data['##ticket.content##'] = $data['##ticket.description##'];
// Specific data
$data['##ticket.urlvalidation##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"ticket_" . $item->getField("id") . '_Ticket$main'
);
$data['##ticket.globalvalidation##']
= TicketValidation::getStatus($item->getField('global_validation'));
$data['##ticket.type##']
= Ticket::getTicketTypeName($item->getField('type'));
$data['##ticket.requesttype##'] = '';
if ($requesttype_id = $item->getField('requesttypes_id')) {
$data['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $requesttype_id);
}
$autoclose_value = Entity::getUsedConfig(
'autoclose_delay',
$this->getEntity(),
'',
Entity::CONFIG_NEVER
);
$data['##ticket.autoclose##'] = __('Never');
$data['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$data['##ticket.autoclose##'] = $autoclose_value;
$data['##lang.ticket.autoclosewarning##']
//TRANS: %s is the number of days before auto closing
= sprintf(
_n(
'Without a reply, the ticket will be automatically closed after %s day',
'Without a reply, the ticket will be automatically closed after %s days',
$autoclose_value
),
$autoclose_value
);
}
$data['##ticket.sla_tto##'] = '';
if ($item->getField('slas_id_tto')) {
$data['##ticket.sla_tto##'] = Dropdown::getDropdownName(
'glpi_slas',
$item->getField('slas_id_tto')
);
}
$data['##ticket.sla_ttr##'] = '';
if ($item->getField('slas_id_ttr')) {
$data['##ticket.sla_ttr##'] = Dropdown::getDropdownName(
'glpi_slas',
$item->getField('slas_id_ttr')
);
}
$data['##ticket.sla##'] = $data['##ticket.sla_ttr##'];
$data['##ticket.ola_tto##'] = '';
if ($item->getField('olas_id_tto')) {
$data['##ticket.ola_tto##'] = Dropdown::getDropdownName(
'glpi_olas',
$item->getField('olas_id_tto')
);
}
$data['##ticket.ola_ttr##'] = '';
if ($item->getField('olas_id_ttr')) {
$data['##ticket.ola_ttr##'] = Dropdown::getDropdownName(
'glpi_olas',
$item->getField('olas_id_ttr')
);
}
$data['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$data['##ticket.location##'] = Dropdown::getDropdownName(
'glpi_locations',
$item->getField('locations_id')
);
$locations = new Location();
$locations->getFromDB($item->getField('locations_id'));
if ($locations->getField('comment')) {
$data['##ticket.location.comment##'] = $locations->getField('comment');
}
if ($locations->getField('room')) {
$data['##ticket.location.room##'] = $locations->getField('room');
}
if ($locations->getField('building')) {
$data['##ticket.location.building##'] = $locations->getField('building');
}
if ($locations->getField('latitude')) {
$data['##ticket.location.latitude##'] = $locations->getField('latitude');
}
if ($locations->getField('longitude')) {
$data['##ticket.location.longitude##'] = $locations->getField('longitude');
}
if ($locations->getField('altitude')) {
$data['##ticket.location.altitude##'] = $locations->getField('altitude');
}
if ($locations->getField('address')) {
$data['##ticket.location.address##'] = $locations->getField('address');
}
if ($locations->getField('postcode')) {
$data['##ticket.location.postcode##'] = $locations->getField('postcode');
}
if ($locations->getField('town')) {
$data['##ticket.location.town##'] = $locations->getField('town');
}
if ($locations->getField('state')) {
$data['##ticket.location.state##'] = $locations->getField('state');
}
if ($locations->getField('country')) {
$data['##ticket.location.country##'] = $locations->getField('country');
}
}
// is ticket deleted
$data['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$data['##ticket.itemtype##'] = '';
$data['##ticket.item.name##'] = '';
$data['##ticket.item.serial##'] = '';
$data['##ticket.item.otherserial##'] = '';
$data['##ticket.item.location##'] = '';
$data['##ticket.item.locationcomment##'] = '';
$data['##ticket.item.locationroom##'] = '';
$data['##ticket.item.locationbuilding##'] = '';
$data['##ticket.item.locationlatitude##'] = '';
$data['##ticket.item.locationlongitude##'] = '';
$data['##ticket.item.locationaltitude##'] = '';
$data['##ticket.item.locationaddress##'] = '';
$data['##ticket.item.locationpostcode##'] = '';
$data['##ticket.item.locationtown##'] = '';
$data['##ticket.item.locationstate##'] = '';
$data['##ticket.item.locationcountry##'] = '';
$data['##ticket.item.contact##'] = '';
$data['##ticket.item.contactnumber##'] = '';
$data['##ticket.item.user##'] = '';
$data['##ticket.item.group##'] = '';
$data['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find(['tickets_id' => $item->getField('id')]);
$data['items'] = [];
if (count($items)) {
foreach ($items as $val) {
if (
isset($val['itemtype'])
&& ($hardware = getItemForItemtype($val['itemtype']))
&& isset($val["items_id"])
&& $hardware->getFromDB($val["items_id"])
) {
$tmp = [];
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = '';
if ($h_locations_id = $hardware->getField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $h_locations_id);
}
$locations = new Location();
$locations->getFromDB($h_locations_id);
if ($hardware->getField('comment')) {
$data['##ticket.item.locationcomment##'] = $locations->getField('comment');
}
if ($hardware->getField('room')) {
$data['##ticket.item.locationroom##'] = $locations->getField('room');
}
if ($hardware->getField('building')) {
$data['##ticket.item.locationbuilding##'] = $locations->getField('building');
}
if ($hardware->getField('latitude')) {
$data['##ticket.item.locationlatitude##'] = $locations->getField('latitude');
}
if ($hardware->getField('longitude')) {
$data['##ticket.item.locationlongitude##'] = $locations->getField('longitude');
}
if ($hardware->getField('altitude')) {
$data['##ticket.item.locationaltitude##'] = $locations->getField('altitude');
}
if ($hardware->getField('address')) {
$data['##ticket.item.locationaddress##'] = $locations->getField('address');
}
if ($hardware->getField('postcode')) {
$data['##ticket.item.locationpostcode##'] = $locations->getField('postcode');
}
if ($hardware->getField('town')) {
$data['##ticket.item.locationtown##'] = $locations->getField('town');
}
if ($hardware->getField('state')) {
$data['##ticket.item.locationstate##'] = $locations->getField('state');
}
if ($hardware->getField('country')) {
$data['##ticket.item.locationcountry##'] = $locations->getField('country');
}
}
//Object user
if ($hardware->isField('users_id')) {
$tmp['##ticket.item.user##'] = '';
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->isField('groups_id')) {
$tmp['##ticket.item.group##'] = '';
if ($h_group_id = $hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $h_group_id);
}
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = '';
if ($h_model_id = $hardware->getField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $h_model_id);
}
}
$data['items'][] = $tmp;
}
}
}
$data['##ticket.numberofitems##'] = count($data['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$data['linkedtickets'] = [];
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $row) {
if ($linkedticket->getFromDB($row['tickets_id'])) {
$tmp = [];
$tmp['##linkedticket.id##']
= $row['tickets_id'];
$tmp['##linkedticket.link##']
= Ticket_Ticket::getLinkName($row['link']);
$tmp['##linkedticket.url##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"ticket_" . $row['tickets_id']
);
$tmp['##linkedticket.title##']
= $linkedticket->getField('name');
$tmp['##linkedticket.content##']
= $linkedticket->getField('content');
$data['linkedtickets'][] = $tmp;
}
}
}
$data['##ticket.numberoflinkedtickets##'] = count($data['linkedtickets']);
$restrict = ['tickets_id' => $item->getField('id')];
$problems = getAllDataFromTable('glpi_problems_tickets', $restrict);
$data['problems'] = [];
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $row) {
if ($problem->getFromDB($row['problems_id'])) {
$tmp = [];
$tmp['##problem.id##']
= $row['problems_id'];
$tmp['##problem.date##']
= $problem->getField('date');
$tmp['##problem.title##']
= $problem->getField('name');
$tmp['##problem.url##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"problem_" . $row['problems_id']
);
$tmp['##problem.content##']
= $problem->getField('content');
$data['problems'][] = $tmp;
}
}
}
$data['##ticket.numberofproblems##'] = count($data['problems']);
$changes = getAllDataFromTable('glpi_changes_tickets', $restrict);
$data['changes'] = [];
if (count($changes)) {
$change = new Change();
foreach ($changes as $row) {
if ($change->getFromDB($row['changes_id'])) {
$tmp = [];
$tmp['##change.id##']
= $row['changes_id'];
$tmp['##change.date##']
= $change->getField('date');
$tmp['##change.title##']
= $change->getField('name');
$tmp['##change.url##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"change_" . $row['changes_id']
);
$tmp['##change.content##']
= $change->getField('content');
$data['changes'][] = $tmp;
}
}
}
$data['##ticket.numberofchanges##'] = count($data['changes']);
// Approbation of solution
$solution_restrict = [
'itemtype' => 'Ticket',
'items_id' => $item->getField('id')
];
$replysolved = getAllDataFromTable(
'glpi_itilfollowups',
[
'WHERE' => $solution_restrict,
'ORDER' => ['date_mod DESC', 'id ASC']
]
);
$current = current($replysolved);
$data['##ticket.solution.approval.description##'] = $current ? $current['content'] : '';
$data['##ticket.solution.approval.date##'] = $current ? Html::convDateTime($current['date']) : '';
$data['##ticket.solution.approval.author##'] = $current ? getUserName($current['users_id']) : '';
//Validation infos
$restrict = ['tickets_id' => $item->getField('id')];
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict['glpi_ticketvalidations.id'] = $options['validation_id'];
}
$validations = getAllDataFromTable(
'glpi_ticketvalidations',
[
'WHERE' => $restrict,
'ORDER' => ['submission_date DESC', 'id ASC']
]
);
$data['validations'] = [];
foreach ($validations as $validation) {
$tmp = [];
$tmp['##validation.submission.title##']
//TRANS: %s is the user name
= sprintf(
__('An approval request has been submitted by %s'),
getUserName($validation['users_id'])
);
$tmp['##validation.answer.title##']
//TRANS: %s is the user name
= sprintf(
__('An answer to an approval request was produced by %s'),
getUserName($validation['users_id_validate'])
);
$tmp['##validation.author##']
= getUserName($validation['users_id']);
$tmp['##validation.status##']
= TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##']
= $validation['status'];
$tmp['##validation.submissiondate##']
= Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##']
= $validation['comment_submission'];
$tmp['##validation.validationdate##']
= Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##']
= getUserName($validation['users_id_validate']);
$tmp['##validation.commentvalidation##']
= $validation['comment_validation'];
$data['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$data['##satisfaction.type##'] = '';
$data['##satisfaction.datebegin##'] = '';
$data['##satisfaction.dateanswered##'] = '';
$data['##satisfaction.satisfaction##'] = '';
$data['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$data['##ticket.urlsatisfaction##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"ticket_" . $item->getField("id") . '_Ticket$3'
);
} else if ($inquest->fields['type'] == 2) { // external inquest
$data['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
$data['##satisfaction.type##']
= $inquest->getTypeInquestName($inquest->getfield('type'));
$data['##satisfaction.datebegin##']
= Html::convDateTime($inquest->fields['date_begin']);
$data['##satisfaction.dateanswered##']
= Html::convDateTime($inquest->fields['date_answered']);
$data['##satisfaction.satisfaction##']
= $inquest->fields['satisfaction'];
$data['##satisfaction.description##']
= $inquest->fields['comment'];
}
}
return $data;
}
public function getTags()
{
parent::getTags();
//Locales
$tags = ['ticket.type' => _n('Type', 'Types', 1),
'ticket.sla' => __('SLA'),
'ticket.sla_tto' => sprintf(
__('%1$s / %2$s'),
__('SLA'),
__('Time to own')
),
'ticket.sla_ttr' => sprintf(
__('%1$s / %2$s'),
__('SLA'),
__('Time to resolve')
),
'ticket.ola_tto' => sprintf(
__('%1$s / %2$s'),
__('OLA'),
__('Internal time to own')
),
'ticket.ola_ttr' => sprintf(
__('%1$s / %2$s'),
__('OLA'),
__('Internal time to resolve')
),
'ticket.requesttype' => RequestType::getTypeName(1),
'ticket.itemtype' => __('Item type'),
'ticket.item.name' => _n('Associated item', 'Associated items', 1),
'ticket.item.serial' => __('Serial number'),
'ticket.item.otherserial' => __('Inventory number'),
'ticket.item.location' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Location name')
),
'ticket.item.locationcomment' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Location comments')
),
'ticket.item.locationroom' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Room number')
),
'ticket.item.locationbuilding' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Building number')
),
'ticket.item.locationlatitude' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Latitude')
),
'ticket.item.locationlongitude' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Longitude')
),
'ticket.item.locationaltitude' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Altitude')
),
'ticket.item.locationaddress' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Address')
),
'ticket.item.locationpostcode' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Postal code')
),
'ticket.item.locationtown' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Town')
),
'ticket.item.locationstate' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
_x('location', 'State')
),
'ticket.item.locationcountry' => sprintf(
__('%1$s: %2$s'),
_n('Associated element', 'Associated elements', Session::getPluralNumber()),
__('Country')
),
'ticket.item.model' => _n('Model', 'Models', 1),
'ticket.item.contact' => __('Alternate username'),
'ticket.item.contactnumber' => __('Alternate username number'),
'ticket.item.user' => User::getTypeName(1),
'ticket.item.group' => Group::getTypeName(1),
'ticket.isdeleted' => __('Deleted'),
'ticket.numberoflinkedtickets' => _x('quantity', 'Number of linked tickets'),
'ticket.numberofproblems' => _x('quantity', 'Number of problems'),
'ticket.numberofchanges' => _x('quantity', 'Number of changes'),
'ticket.numberofitems' => _x('quantity', 'Number of items'),
'ticket.autoclose' => __('Automatic closing of solved tickets after'),
'ticket.location' => Location::getTypeName(1),
'ticket.location.comment' => __('Location comments'),
'ticket.location.room' => __('Room number'),
'ticket.location.building' => __('Building number'),
'ticket.location.latitude' => __('Latitude'),
'ticket.location.longitude' => __('Longitude'),
'ticket.location.altitude' => __('Altitude'),
'ticket.location.address' => __('Address'),
'ticket.location.postcode' => __('Postal code'),
'ticket.location.town' => __('Town'),
'ticket.location.state' => _x('location', 'State'),
'ticket.location.country' => __('Country'),
'ticket.globalvalidation' => __('Global approval status'),
'ticket.solution.approval.description' => __('Solution rejection comment'),
'ticket.solution.approval.date' => __('Solution rejection date'),
'ticket.solution.approval.author' => __('Approver')
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'events' => NotificationTarget::TAG_FOR_ALL_EVENTS
]);
}
//Events specific for validation
$tags = ['validation.author' => _n('Requester', 'Requesters', 1),
'validation.status' => __('Status of the approval request'),
'validation.submissiondate' => sprintf(
__('%1$s: %2$s'),
__('Request'),
_n('Date', 'Dates', 1)
),
'validation.commentsubmission' => sprintf(
__('%1$s: %2$s'),
__('Request'),
__('Comments')
),
'validation.validationdate' => sprintf(
__('%1$s: %2$s'),
_n('Validation', 'Validations', 1),
_n('Date', 'Dates', 1)
),
'validation.validator' => __('Decision-maker'),
'validation.commentvalidation' => sprintf(
__('%1$s: %2$s'),
_n('Validation', 'Validations', 1),
__('Comments')
)
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'events' => ['validation', 'validation_answer']
]);
}
//Tags without lang for validation
$tags = ['validation.submission.title'
=> __('A validation request has been submitted'),
'validation.answer.title'
=> __('An answer to a validation request was produced')
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'lang' => false,
'events' => ['validation', 'validation_answer']
]);
}
// Events for ticket satisfaction
$tags = ['satisfaction.datebegin' => __('Creation date of the satisfaction survey'),
'satisfaction.dateanswered' => __('Response date to the satisfaction survey'),
'satisfaction.satisfaction' => __('Satisfaction'),
'satisfaction.description' => __('Comments to the satisfaction survey')
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'events' => ['satisfaction']
]);
}
$tags = ['satisfaction.type' => __('Survey type'),];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'lang' => false,
'events' => ['satisfaction']
]);
}
$tags = ['satisfaction.text' => __('Invitation to fill out the survey')];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => false,
'lang' => true,
'events' => ['satisfaction']
]);
}
//Foreach global tags
$tags = ['validations' => _n('Validation', 'Validations', Session::getPluralNumber()),
'linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()),
'problems' => Problem::getTypeName(Session::getPluralNumber()),
'changes' => _n('Change', 'Changes', Session::getPluralNumber()),
'items' => _n('Associated item', 'Associated items', Session::getPluralNumber()),
'documents' => Document::getTypeName(Session::getPluralNumber())
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => false,
'foreach' => true
]);
}
//Tags with just lang
$tags = ['ticket.linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()),
'ticket.problems' => Problem::getTypeName(Session::getPluralNumber()),
'ticket.changes' => _n('Change', 'Changes', Session::getPluralNumber()),
'ticket.autoclosewarning'
=> sprintf(
_n(
'Without a reply, the ticket will be automatically closed after %s day',
'Without a reply, the ticket will be automatically closed after %s days',
2
),
'?'
)
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => false,
'lang' => true
]);
}
//Foreach tag for alertnotclosed
$this->addTagToList(['tag' => 'tickets',
'label' => __('Not solved tickets'),
'value' => false,
'foreach' => true,
'events' => ['alertnotclosed']
]);
//Tags without lang
$tags = ['ticket.urlvalidation' => sprintf(
__('%1$s: %2$s'),
__('Validation request'),
__('URL')
),
'ticket.urlsatisfaction' => sprintf(
__('%1$s: %2$s'),
__('Satisfaction'),
__('URL')
),
'linkedticket.id' => sprintf(
__('%1$s: %2$s'),
_n('Linked ticket', 'Linked tickets', 1),
__('ID')
),
'linkedticket.link' => sprintf(
__('%1$s: %2$s'),
_n('Linked ticket', 'Linked tickets', 1),
Link::getTypeName(1)
),
'linkedticket.url' => sprintf(
__('%1$s: %2$s'),
_n('Linked ticket', 'Linked tickets', 1),
__('URL')
),
'linkedticket.title' => sprintf(
__('%1$s: %2$s'),
_n('Linked ticket', 'Linked tickets', 1),
__('Title')
),
'linkedticket.content' => sprintf(
__('%1$s: %2$s'),
_n('Linked ticket', 'Linked tickets', 1),
__('Description')
),
'problem.id' => sprintf(__('%1$s: %2$s'), Problem::getTypeName(1), __('ID')),
'problem.date' => sprintf(__('%1$s: %2$s'), Problem::getTypeName(1), _n('Date', 'Dates', 1)),
'problem.url' => sprintf(__('%1$s: %2$s'), Problem::getTypeName(1), ('URL')),
'problem.title' => sprintf(
__('%1$s: %2$s'),
Problem::getTypeName(1),
__('Title')
),
'problem.content' => sprintf(
__('%1$s: %2$s'),
Problem::getTypeName(1),
__('Description')
),
'change.id' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('ID')),
'change.date' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), _n('Date', 'Dates', 1)),
'change.url' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), ('URL')),
'change.title' => sprintf(
__('%1$s: %2$s'),
Change::getTypeName(1),
__('Title')
),
'change.content' => sprintf(
__('%1$s: %2$s'),
Change::getTypeName(1),
__('Description')
)
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'lang' => false
]);
}
//Tickets with a fixed set of values
$allowed_validation = [];
$status = TicketValidation::getAllStatusArray(false, true);
foreach ($status as $key => $value) {
$allowed_validation[] = $key;
}
$tags = ['validation.validationstatus'
=> ['text' => __('Status value in database'),
'allowed_values' => $allowed_validation
]
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label['text'],
'value' => true,
'lang' => false,
'allowed_values' => $label['allowed_values']
]);
}
asort($this->tag_descriptions);
}
}