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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
use Glpi\Application\ErrorHandler;
use Glpi\Toolbox\Sanitizer;
use Laminas\Mail\Address;
use Laminas\Mail\Header\AbstractAddressList;
use Laminas\Mail\Header\ContentDisposition;
use Laminas\Mail\Header\ContentType;
use Laminas\Mail\Storage;
use Laminas\Mail\Storage\Message;
use LitEmoji\LitEmoji;
/**
* MailCollector class
*
* Merge with collect GLPI system after big modification in it
*
* modif and debug by INDEPNET Development Team.
* Original class ReceiveMail 1.0 by Mitul Koradia Created: 01-03-2006
* Description: Reciving mail With Attechment
* Email: mitulkoradia@gmail.com
**/
class MailCollector extends CommonDBTM
{
// Specific one
/**
* IMAP / POP connection
* @var Laminas\Mail\Storage\AbstractStorage
*/
private $storage;
/// UID of the current message
public $uid = -1;
/// structure used to store files attached to a mail
public $files;
/// structure used to store alt files attached to a mail
public $altfiles;
/// Tag used to recognize embedded images of a mail
public $tags;
/// Message to add to body to build ticket
public $addtobody;
/// Number of fetched emails
public $fetch_emails = 0;
/// Maximum number of emails to fetch : default to 10
public $maxfetch_emails = 10;
/// array of indexes -> uid for messages
public $messages_uid = [];
/// Max size for attached files
public $filesize_max = 0;
/**
* Flag that tells wheter the body is in HTML format or not.
* @var string
*/
private $body_is_html = false;
public $dohistory = true;
public static $rightname = 'config';
// Destination folder
const REFUSED_FOLDER = 'refused';
const ACCEPTED_FOLDER = 'accepted';
// Values for requester_field
const REQUESTER_FIELD_FROM = 0;
const REQUESTER_FIELD_REPLY_TO = 1;
public static $undisclosedFields = [
'passwd',
];
public static function getTypeName($nb = 0)
{
return _n('Receiver', 'Receivers', $nb);
}
public static function canCreate()
{
return static::canUpdate();
}
public static function canPurge()
{
return static::canUpdate();
}
public static function getAdditionalMenuOptions()
{
if (static::canView()) {
return [
'options' => [
'notimportedemail' => [
'links' => [
'search' => '/front/notimportedemail.php',
],
],
],
];
}
return false;
}
public function post_getEmpty()
{
global $CFG_GLPI;
$this->fields['filesize_max'] = $CFG_GLPI['default_mailcollector_filesize_max'];
$this->fields['is_active'] = 1;
}
public function prepareInput(array $input, $mode = 'add'): array
{
if (isset($input["passwd"])) {
if (empty($input["passwd"])) {
unset($input["passwd"]);
} else {
$input["passwd"] = (new GLPIKey())->encrypt($input["passwd"]);
}
}
if (isset($input['mail_server']) && !empty($input['mail_server'])) {
$input["host"] = Toolbox::constructMailServerConfig($input);
}
return $input;
}
public function prepareInputForUpdate($input)
{
$input = $this->prepareInput($input, 'update');
if (isset($input["_blank_passwd"]) && $input["_blank_passwd"]) {
$input['passwd'] = '';
}
return $input;
}
public function prepareInputForAdd($input)
{
$input = $this->prepareInput($input, 'add');
return $input;
}
public function defineTabs($options = [])
{
$ong = [];
$this->addDefaultFormTab($ong);
$this->addStandardTab(__CLASS__, $ong, $options);
$this->addImpactTab($ong, $options);
$this->addStandardTab('Log', $ong, $options);
return $ong;
}
public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0)
{
if (!$withtemplate) {
switch ($item->getType()) {
case __CLASS__:
return _n('Action', 'Actions', Session::getPluralNumber());
}
}
return '';
}
/**
* @param $item CommonGLPI object
* @param $tabnum (default 1
* @param $withtemplate (default 0)
**/
public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0)
{
if ($item->getType() == __CLASS__) {
$item->showGetMessageForm($item->getID());
}
return true;
}
/**
* Print the mailgate form
*
* @param $ID integer Id of the item to print
* @param $options array
* - target filename : where to go when done.
*
* @return boolean item found
**/
public function showForm($ID, array $options = [])
{
global $CFG_GLPI;
$this->initForm($ID, $options);
$options['colspan'] = 1;
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'><td>";
echo __('Name');
echo ' ';
Html::showToolTip(__('If name is a valid email address, it will be automatically added to blacklisted senders.'));
echo "</td><td>";
echo Html::input('name', ['value' => $this->fields['name']]);
echo "</td></tr>";
if ($this->fields['errors']) {
echo "<tr class='tab_bg_1_2'><td>" . __('Connection errors') . "</td>";
echo "<td>" . $this->fields['errors'] . "</td>";
echo "</tr>";
}
echo "<tr class='tab_bg_1'><td>" . __('Active') . "</td><td>";
Dropdown::showYesNo("is_active", $this->fields["is_active"]);
echo "</td></tr>";
$type = Toolbox::showMailServerConfig($this->fields["host"]);
echo "<tr class='tab_bg_1'><td>" . __('Login') . "</td><td>";
echo Html::input('login', ['value' => $this->fields['login']]);
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Password') . "</td>";
echo "<td><input type='password' name='passwd' value='' size='20' autocomplete='new-password' class='form-control'>";
if ($ID > 0) {
echo "<input type='checkbox' name='_blank_passwd'> " . __('Clear');
}
echo "</td></tr>";
if ($type != "pop") {
echo "<tr class='tab_bg_1'><td>" . __('Accepted mail archive folder (optional)') . "</td>";
echo "<td>";
echo "<div class='btn-group btn-group-sm'>";
echo "<input size='30' class='form-control' type='text' id='accepted_folder' name='accepted' value=\"" . $this->fields['accepted'] . "\">";
echo "<div class='btn btn-outline-secondary get-imap-folder'>";
echo "<i class='fa fa-list pointer'></i>";
echo "</div>";
echo "</div></td></tr>\n";
echo "<tr class='tab_bg_1'><td>" . __('Refused mail archive folder (optional)') . "</td>";
echo "<td>";
echo "<div class='btn-group btn-group-sm'>";
echo "<input size='30' class='form-control' type='text' id='refused_folder' name='refused' value=\"" . $this->fields['refused'] . "\">";
echo "<div class='btn btn-outline-secondary get-imap-folder'>";
echo "<i class='fa fa-list pointer'></i>";
echo "</div>";
echo "</div></td></tr>\n";
}
echo "<tr class='tab_bg_1'>";
echo "<td width='200px'> " . __('Maximum size of each file imported by the mails receiver') .
"</td><td>";
self::showMaxFilesize('filesize_max', $this->fields["filesize_max"]);
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Use mail date, instead of collect one') . "</td>";
echo "<td>";
Dropdown::showYesNo("use_mail_date", $this->fields["use_mail_date"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'><td>" . __('Use Reply-To as requester (when available)') . "</td>";
echo "<td>";
Dropdown::showFromArray("requester_field", [
self::REQUESTER_FIELD_FROM => __('No'),
self::REQUESTER_FIELD_REPLY_TO => __('Yes')
], ["value" => $this->fields['requester_field']]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'><td>" . __('Add CC users as observer') . "</td>";
echo "<td>";
Dropdown::showYesNo("add_cc_to_observer", $this->fields["add_cc_to_observer"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'><td>" . __('Collect only unread mail') . "</td>";
echo "<td>";
Dropdown::showYesNo("collect_only_unread", $this->fields["collect_only_unread"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'><td>" . __('Comments') . "</td>";
echo "<td><textarea class='form-control' name='comment' >" . $this->fields["comment"] . "</textarea>";
if ($ID > 0) {
echo "<br>";
//TRANS: %s is the datetime of update
printf(__('Last update on %s'), Html::convDateTime($this->fields["date_mod"]));
}
echo "</td></tr>";
$this->showFormButtons($options);
if ($type != 'pop') {
echo Html::scriptBlock("$(function() {
$(document).on('click', '.get-imap-folder', function() {
var input = $(this).prev('input');
var data = 'action=getFoldersList';
data += '&input_id=' + input.attr('id');
// Get form values without server_mailbox value to prevent filtering
data += '&' + $(this).closest('form').find(':not([name=\"server_mailbox\"])').serialize();
// Force empty value for server_mailbox
data += '&server_mailbox=';
glpi_ajax_dialog({
title: __('Select a folder'),
url: '" . $CFG_GLPI['root_doc'] . "/ajax/mailcollector.php',
params: data,
id: input.attr('id') + '_modal'
});
});
$(document).on('click', '.select_folder li', function(event) {
event.stopPropagation();
var li = $(this);
var input_id = li.data('input-id');
var folder = li.children('.folder-name').html();
var _label = '';
var _parents = li.parents('li').children('.folder-name');
for (i = _parents.length -1 ; i >= 0; i--) {
_label += $(_parents[i]).html() + '/';
}
_label += folder;
$('#'+input_id).val(_label);
var modalEl = $('#'+input_id+'_modal')[0];
var modal = bootstrap.Modal.getInstance(modalEl);
modal.hide();
})
});");
}
return true;
}
/**
* Display the list of folder for current connections
*
* @since 9.3.1
*
* @param string $input_id dom id where to insert folder name
*
* @return void
*/
public function displayFoldersList($input_id = "")
{
try {
$this->connect();
} catch (\Throwable $e) {
ErrorHandler::getInstance()->handleException($e);
echo __('An error occurred trying to connect to collector.');
return;
}
$folders = $this->storage->getFolders();
$hasFolders = false;
echo "<ul class='select_folder'>";
foreach ($folders as $folder) {
$hasFolders = true;
$this->displayFolder($folder, $input_id);
}
if ($hasFolders === false && !empty($this->fields['server_mailbox'])) {
echo "<li>";
echo sprintf(
__("No child found for folder '%s'."),
Html::entities_deep($this->fields['server_mailbox'])
);
echo "</li>";
}
echo "</ul>";
}
/**
* Display recursively a folder and its children
*
* @param \Laminas\Mail\Storage\Folder $folder Current folder
* @param string $input_id Input ID
*
* @return void
*/
private function displayFolder($folder, $input_id)
{
$fname = mb_convert_encoding($folder->getLocalName(), "UTF-8", "UTF7-IMAP");
echo "<li class='pointer' data-input-id='$input_id'>
<i class='fa fa-folder'></i>
<span class='folder-name'>" . $fname . "</span>";
echo "<ul>";
foreach ($folder as $sfolder) {
$this->displayFolder($sfolder, $input_id);
}
echo "</ul>";
echo "</li>";
}
public function showGetMessageForm($ID)
{
echo "<br><br><div class='center'>";
echo "<form name='form' method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre'>";
echo "<tr class='tab_bg_2'><td class='center'>";
echo "<input type='submit' name='get_mails' value=\"" . _sx('button', 'Get email tickets now') .
"\" class='btn btn-primary'>";
echo "<input type='hidden' name='id' value='$ID'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
public function rawSearchOptions()
{
$tab = [];
$tab[] = [
'id' => 'common',
'name' => __('Characteristics')
];
$tab[] = [
'id' => '1',
'table' => $this->getTable(),
'field' => 'name',
'name' => __('Name'),
'datatype' => 'itemlink',
'massiveaction' => false,
];
$tab[] = [
'id' => '2',
'table' => $this->getTable(),
'field' => 'is_active',
'name' => __('Active'),
'datatype' => 'bool'
];
$tab[] = [
'id' => '3',
'table' => $this->getTable(),
'field' => 'host',
'name' => __('Connection string'),
'massiveaction' => false,
'datatype' => 'string'
];
$tab[] = [
'id' => '4',
'table' => $this->getTable(),
'field' => 'login',
'name' => __('Login'),
'massiveaction' => false,
'datatype' => 'string',
];
$tab[] = [
'id' => '5',
'table' => $this->getTable(),
'field' => 'filesize_max',
'name' => __('Maximum size of each file imported by the mails receiver'),
'datatype' => 'integer'
];
$tab[] = [
'id' => '16',
'table' => $this->getTable(),
'field' => 'comment',
'name' => __('Comments'),
'datatype' => 'text'
];
$tab[] = [
'id' => '19',
'table' => $this->getTable(),
'field' => 'date_mod',
'name' => __('Last update'),
'datatype' => 'datetime',
'massiveaction' => false
];
$tab[] = [
'id' => '20',
'table' => $this->getTable(),
'field' => 'accepted',
'name' => __('Accepted mail archive folder (optional)'),
'datatype' => 'string'
];
$tab[] = [
'id' => '21',
'table' => $this->getTable(),
'field' => 'refused',
'name' => __('Refused mail archive folder (optional)'),
'datatype' => 'string'
];
$tab[] = [
'id' => '22',
'table' => $this->getTable(),
'field' => 'errors',
'name' => __('Connection errors'),
'datatype' => 'integer'
];
$tab[] = [
'id' => '23',
'table' => $this->getTable(),
'field' => 'last_collect_date',
'name' => __('Date of last collection'),
'datatype' => 'datetime',
'massiveaction' => false
];
return $tab;
}
/**
* @param $emails_ids array
* @param $action (default 0)
* @param $entity (default 0)
**/
public function deleteOrImportSeveralEmails($emails_ids = [], $action = 0, $entity = 0)
{
global $DB;
$query = [
'FROM' => NotImportedEmail::getTable(),
'WHERE' => [
'id' => $emails_ids,
],
'ORDER' => 'mailcollectors_id'
];
$todelete = [];
foreach ($DB->request($query) as $data) {
$todelete[$data['mailcollectors_id']][$data['messageid']] = $data;
}
foreach ($todelete as $mailcollector_id => $rejected) {
$collector = new self();
if ($collector->getFromDB($mailcollector_id)) {
// Use refused folder in connection string
$connect_config = Toolbox::parseMailServerConnectString($collector->fields['host']);
$collector->fields['host'] = Toolbox::constructMailServerConfig(
[
'mail_server' => $connect_config['address'],
'server_port' => $connect_config['port'],
'server_type' => !empty($connect_config['type']) ? '/' . $connect_config['type'] : '',
'server_ssl' => $connect_config['ssl'] ? '/ssl' : '',
'server_cert' => $connect_config['validate-cert'] ? '/validate-cert' : '/novalidate-cert',
'server_tls' => $connect_config['tls'] ? '/tls' : '',
'server_rsh' => $connect_config['norsh'] ? '/norsh' : '',
'server_secure' => $connect_config['secure'] ? '/secure' : '',
'server_debug' => $connect_config['debug'] ? '/debug' : '',
'server_mailbox' => $collector->fields[self::REFUSED_FOLDER],
]
);
$collector->uid = -1;
//Connect to the Mail Box
try {
$collector->connect();
} catch (\Throwable $e) {
ErrorHandler::getInstance()->handleException($e);
continue;
}
foreach ($collector->storage as $uid => $message) {
$head = $collector->getHeaders($message);
if (isset($rejected[$head['message_id']])) {
if ($action == 1) {
$tkt = $collector->buildTicket(
$uid,
$message,
[
'mailgates_id' => $mailcollector_id,
'play_rules' => false
]
);
$tkt['_users_id_requester'] = $rejected[$head['message_id']]['users_id'];
$tkt['entities_id'] = $entity;
if (!isset($tkt['tickets_id'])) {
// New ticket case
$ticket = new Ticket();
$ticket->add($tkt);
} else {
// Followup case
$fup = new ITILFollowup();
$fup_input = $tkt;
$fup_input['itemtype'] = Ticket::class;
$fup_input['items_id'] = $fup_input['tickets_id'];
$fup->add($fup_input);
}
$folder = self::ACCEPTED_FOLDER;
} else {
$folder = self::REFUSED_FOLDER;
}
//Delete email
if ($collector->deleteMails($uid, $folder)) {
$rejectedmail = new NotImportedEmail();
$rejectedmail->delete(['id' => $rejected[$head['message_id']]['id']]);
}
// Unset managed
unset($rejected[$head['message_id']]);
}
}
// Email not present in mailbox
if (count($rejected)) {
$clean = [
'<' => '',
'>' => ''
];
foreach ($rejected as $id => $data) {
if ($action == 1) {
Session::addMessageAfterRedirect(
sprintf(
__('Email %s not found. Impossible import.'),
strtr($id, $clean)
),
false,
ERROR
);
} else { // Delete data in notimportedemail table
$rejectedmail = new NotImportedEmail();
$rejectedmail->delete(['id' => $data['id']]);
}
}
}
}
}
}
/**
* Do collect
*
* @param integer $mailgateID ID of the mailgate
* @param boolean $display display messages in MessageAfterRedirect or just return error (default 0=)
*
* @return string|void
**/
public function collect($mailgateID, $display = 0)
{
global $CFG_GLPI, $GLPI;
if ($this->getFromDB($mailgateID)) {
$this->uid = -1;
$this->fetch_emails = 0;
//Connect to the Mail Box
try {
$this->connect();
} catch (\Throwable $e) {
ErrorHandler::getInstance()->handleException($e);
Session::addMessageAfterRedirect(
__('An error occurred trying to connect to collector.') . "<br/>" . $e->getMessage(),
false,
ERROR
);
// Update last collect date even if an error occurs.
// This will prevent collectors that are constantly errored to be stuck at the begin of the
// crontask process queue.
$this->update([
'id' => $this->getID(),
'last_collect_date' => $_SESSION["glpi_currenttime"],
]);
return;
}
$rejected = new NotImportedEmail();
// Clean from previous collect (from GUI, cron already truncate the table)
$rejected->deleteByCriteria(['mailcollectors_id' => $this->fields['id']]);
if ($this->storage) {
$maxfetch_emails = $this->maxfetch_emails;
$error = 0;
$refused = 0;
$alreadyseen = 0;
$blacklisted = 0;
// Get Total Number of Unread Email in mail box
$count_messages = $this->getTotalMails();
$delete = [];
$messages = [];
do {
$this->storage->next();
if (!$this->storage->valid()) {
break;
}
$extra_retrieve_limit = 250;
if ($this->fetch_emails >= $this->maxfetch_emails + $extra_retrieve_limit) {
// It was retrieved 250 emails more than the initial limit. It means that there were
// 250 email either already seen, either in error.
// To prevent performances issues, retrieve process is stopped here.
trigger_error(
sprintf(
'More than %d emails in mailbox are either already imported, either errored. To avoid a too long execution time, the retrieval of emails has been stopped after %dth email.',
$extra_retrieve_limit,
$this->fetch_emails
),
E_USER_WARNING
);
Toolbox::logInFile(
'mailgate',
sprintf(
__('Emails retrieve limit reached. Check in "%s" for more details.') . "\n",
GLPI_LOG_DIR . '/php-errors.log'
)
);
break;
}
try {
$this->fetch_emails++;
$message = $this->storage->current();
$message_id = $this->storage->getUniqueId($this->storage->key());
// prevent loop when message is read but when it's impossible to move / delete
// due to mailbox problem (ie: full)
if ($this->fields['collect_only_unread'] && $message->hasFlag(Storage::FLAG_SEEN)) {
$alreadyseen++;
$maxfetch_emails++; // allow fetching one more email, as this one will not be processed
continue;
}
$messages[$message_id] = $message;
} catch (\Throwable $e) {
$GLPI->getErrorHandler()->handleException($e);
Toolbox::logInFile(
'mailgate',
sprintf(
__('Message is invalid (%s). Check in "%s" for more details') . "\n",
$e->getMessage(),
GLPI_LOG_DIR . '/php-errors.log'
)
);
$error++;
$maxfetch_emails++; // allow fetching one more email, as this one will not be processed
}
} while ($this->fetch_emails < $maxfetch_emails);
foreach ($messages as $uid => $message) {
$rejinput = [
'mailcollectors_id' => $mailgateID,
'from' => '',
'to' => '',
'messageid' => '',
'date' => $_SESSION["glpi_currenttime"],
];
try {
$tkt = $this->buildTicket(
$uid,
$message,
[
'mailgates_id' => $mailgateID,
'play_rules' => true
]
);
$headers = $this->getHeaders($message);
$requester = $this->getRequesterEmail($message);
if (!$tkt['_blacklisted']) {
global $DB;
$rejinput['from'] = $requester ?? '';
$rejinput['to'] = $headers['to'];
$rejinput['users_id'] = $tkt['_users_id_requester'];
$rejinput['subject'] = Sanitizer::sanitize($this->cleanSubject($headers['subject']));
$rejinput['messageid'] = $headers['message_id'];
}
} catch (\Throwable $e) {
$error++;
$GLPI->getErrorHandler()->handleException($e);
Toolbox::logInFile(
'mailgate',
sprintf(
__('Error during message parsing (%s). Check in "%s" for more details') . "\n",
$e->getMessage(),
GLPI_LOG_DIR . '/php-errors.log'
)
);
$rejinput['reason'] = NotImportedEmail::FAILED_OPERATION;
$rejected->add($rejinput);
continue;
}
$is_user_anonymous = !(isset($tkt['_users_id_requester'])
&& ($tkt['_users_id_requester'] > 0));
$is_supplier_anonymous = !(isset($tkt['_supplier_email'])
&& $tkt['_supplier_email']);
// Keep track of the mail author so we can check his
// notifications preferences later (glpinotification_to_myself)
if (isset($tkt['users_id']) && $tkt['users_id']) {
$_SESSION['mailcollector_user'] = $tkt['users_id'];
} else if (isset($tkt['_users_id_requester_notif']['alternative_email'][0])) {
// Special case when we have no users_id (anonymous helpdesk)
// -> use the user email instead
$_SESSION['mailcollector_user'] = $tkt["_users_id_requester_notif"]['alternative_email'][0];
}
if (isset($tkt['_blacklisted']) && $tkt['_blacklisted']) {
$delete[$uid] = self::REFUSED_FOLDER;
$blacklisted++;
} else if (isset($tkt['_refuse_email_with_response'])) {
$delete[$uid] = self::REFUSED_FOLDER;
$refused++;
$this->sendMailRefusedResponse($requester, $tkt['name']);
} else if (isset($tkt['_refuse_email_no_response'])) {
$delete[$uid] = self::REFUSED_FOLDER;
$refused++;
} else if (
isset($tkt['entities_id'])
&& !isset($tkt['tickets_id'])
&& ($CFG_GLPI["use_anonymous_helpdesk"]
|| !$is_user_anonymous
|| !$is_supplier_anonymous)
) {
// New ticket case
$ticket = new Ticket();
if (
!$CFG_GLPI["use_anonymous_helpdesk"]
&& !Profile::haveUserRight(
$tkt['_users_id_requester'],
Ticket::$rightname,
CREATE,
$tkt['entities_id']
)
) {
$delete[$uid] = self::REFUSED_FOLDER;
$refused++;
$rejinput['reason'] = NotImportedEmail::NOT_ENOUGH_RIGHTS;
$rejected->add($rejinput);
} else if ($ticket->add($tkt)) {
$delete[$uid] = self::ACCEPTED_FOLDER;
} else {
$error++;
$rejinput['reason'] = NotImportedEmail::FAILED_OPERATION;
$rejected->add($rejinput);
}
} else if (
isset($tkt['tickets_id'])
&& ($CFG_GLPI['use_anonymous_followups'] || !$is_user_anonymous)
) {
// Followup case
$ticket = new Ticket();
$ticketExist = $ticket->getFromDB($tkt['tickets_id']);
$fup = new ITILFollowup();
$fup_input = $tkt;
$fup_input['itemtype'] = Ticket::class;
$fup_input['items_id'] = $fup_input['tickets_id'];
unset($fup_input['tickets_id']);
if (
$ticketExist && Entity::getUsedConfig(
'suppliers_as_private',
$ticket->fields['entities_id']
)
) {
// Get suppliers matching the from email
$suppliers = Supplier::getSuppliersByEmail(
$rejinput['from']
);
foreach ($suppliers as $supplier) {
// If the supplier is assigned to this ticket then
// the followup must be private
if (
$ticket->isSupplier(
CommonITILActor::ASSIGN,
$supplier['id']
)
) {
$fup_input['is_private'] = true;
break;
}
}
}
if (!$ticketExist) {
$error++;
$rejinput['reason'] = NotImportedEmail::FAILED_OPERATION;
$rejected->add($rejinput);
} else if (
!$CFG_GLPI['use_anonymous_followups']
&& !$ticket->canUserAddFollowups($tkt['_users_id_requester'])
) {
$delete[$uid] = self::REFUSED_FOLDER;
$refused++;
$rejinput['reason'] = NotImportedEmail::NOT_ENOUGH_RIGHTS;
$rejected->add($rejinput);
} else if ($fup->add($fup_input)) {
$delete[$uid] = self::ACCEPTED_FOLDER;
} else {
$error++;
$rejinput['reason'] = NotImportedEmail::FAILED_OPERATION;
$rejected->add($rejinput);
}
} else {
if ($is_user_anonymous && !$CFG_GLPI["use_anonymous_helpdesk"]) {
$rejinput['reason'] = NotImportedEmail::USER_UNKNOWN;
} else {
$rejinput['reason'] = NotImportedEmail::MATCH_NO_RULE;
}
$refused++;
$rejected->add($rejinput);
$delete[$uid] = self::REFUSED_FOLDER;
}
// Clean mail author used for notification settings
unset($_SESSION['mailcollector_user']);
}
krsort($delete);
foreach ($delete as $uid => $folder) {
$this->deleteMails($uid, $folder);
}
$this->update([
'id' => $this->getID(),
'last_collect_date' => $_SESSION["glpi_currenttime"],
]);
//TRANS: %1$d, %2$d, %3$d, %4$d %5$d and %6$d are number of messages
$msg = sprintf(
__('Number of messages: available=%1$d, already imported=%2$d, retrieved=%3$d, refused=%4$d, errors=%5$d, blacklisted=%6$d'),
$count_messages,
$alreadyseen,
$this->fetch_emails - $alreadyseen,
$refused,
$error,
$blacklisted
);
if ($display) {
Session::addMessageAfterRedirect($msg, false, ($error ? ERROR : INFO));
} else {
return $msg;
}
} else {
$msg = __('Could not connect to mailgate server');
if ($display) {
Session::addMessageAfterRedirect($msg, false, ERROR);
GLPINetwork::addErrorMessageAfterRedirect();
} else {
return $msg;
}
}
} else {
//TRANS: %s is the ID of the mailgate
$msg = sprintf(__('Could not find mailgate %d'), $mailgateID);
if ($display) {
Session::addMessageAfterRedirect($msg, false, ERROR);
GLPINetwork::addErrorMessageAfterRedirect();
} else {
return $msg;
}
}
}
/**
* Builds and returns the main structure of the ticket to be created
*
* @param string $uid UID of the message
* @param \Laminas\Mail\Storage\Message $message Messge
* @param array $options Possible options
*
* @return array ticket fields
*/
public function buildTicket($uid, \Laminas\Mail\Storage\Message $message, $options = [])
{
global $CFG_GLPI, $DB;
$play_rules = (isset($options['play_rules']) && $options['play_rules']);
$headers = $this->getHeaders($message);
$tkt = [];
$tkt['_blacklisted'] = false;
// For RuleTickets
$tkt['_mailgate'] = $options['mailgates_id'];
$tkt['_uid'] = $uid;
$tkt['_head'] = $headers;
// Use mail date if it's defined
if ($this->fields['use_mail_date'] && isset($headers['date'])) {
$tkt['date'] = $headers['date'];
}
if ($this->isMessageSentByGlpi($message)) {
// Message was sent by current instance of GLPI.
// Message is blacklisted to avoid infinite loop (where GLPI creates a ticket from its own notification).
$tkt['_blacklisted'] = true;
return $tkt;
} else if ($this->isResponseToMessageSentByAnotherGlpi($message)) {
// Message is a response to a message sent by another GLPI.
// Message is blacklisted as we consider that the other instance of GLPI is responsible to handle this thread.
$tkt['_blacklisted'] = true;
return $tkt;
}
// manage blacklist
$blacklisted_emails = Blacklist::getEmails();
// Add name of the mailcollector as blacklisted
$blacklisted_emails[] = $this->fields['name'];
if (Toolbox::inArrayCaseCompare($headers['from'], $blacklisted_emails)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
// max size = 0 : no import attachments
if ($this->fields['filesize_max'] > 0) {
if (is_writable(GLPI_TMP_DIR)) {
$tkt['_filename'] = $this->getAttached($message, GLPI_TMP_DIR . "/", $this->fields['filesize_max']);
$tkt['_tag'] = $this->tags;
} else {
//TRANS: %s is a directory
Toolbox::logInFile('mailgate', sprintf(__('%s is not writable'), GLPI_TMP_DIR . "/"));
}
}
// Who is the user ?
$requester = $this->getRequesterEmail($message);
$tkt['_users_id_requester'] = User::getOrImportByEmail($requester);
$tkt["_users_id_requester_notif"]['use_notification'][0] = 1;
// Set alternative email if user not found / used if anonymous mail creation is enable
if (!$tkt['_users_id_requester']) {
$tkt["_users_id_requester_notif"]['alternative_email'][0] = $requester;
}
// Fix author of attachment
// Move requester to author of followup
$tkt['users_id'] = $tkt['_users_id_requester'];
// Add to and cc as additional observer if user found
$ccs = $headers['ccs'];
if (is_array($ccs) && count($ccs) && $this->getField("add_cc_to_observer")) {
foreach ($ccs as $cc) {
if (
$cc != $requester
&& !Toolbox::inArrayCaseCompare($cc, $blacklisted_emails) // not blacklisted emails
) {
// Skip if user is anonymous and anonymous users are not allowed
$user_id = User::getOrImportByEmail($cc);
if (!$user_id && !$CFG_GLPI['use_anonymous_helpdesk']) {
continue;
}
$nb = (isset($tkt['_users_id_observer']) ? count($tkt['_users_id_observer']) : 0);
$tkt['_users_id_observer'][$nb] = $user_id;
$tkt['_users_id_observer_notif']['use_notification'][$nb] = 1;
$tkt['_users_id_observer_notif']['alternative_email'][$nb] = $cc;
}
}
}
$tos = $headers['tos'];
if (is_array($tos) && count($tos)) {
foreach ($tos as $to) {
if (
$to != $requester
&& !Toolbox::inArrayCaseCompare($to, $blacklisted_emails) // not blacklisted emails
) {
// Skip if user is anonymous and anonymous users are not allowed
$user_id = User::getOrImportByEmail($to);
if (!$user_id && !$CFG_GLPI['use_anonymous_helpdesk']) {
continue;
}
$nb = (isset($tkt['_users_id_observer']) ? count($tkt['_users_id_observer']) : 0);
$tkt['_users_id_observer'][$nb] = $user_id;
$tkt['_users_id_observer_notif']['use_notification'][$nb] = 1;
$tkt['_users_id_observer_notif']['alternative_email'][$nb] = $to;
}
}
}
// Auto_import
$tkt['_auto_import'] = 1;
// For followup : do not check users_id = login user
$tkt['_do_not_check_users_id'] = 1;
$body = $this->getBody($message);
try {
$subject = $message->getHeader('subject')->getFieldValue();
} catch (\Laminas\Mail\Storage\Exception\InvalidArgumentException $e) {
$subject = '';
}
$tkt['name'] = $this->cleanSubject($subject);
if (!Toolbox::seems_utf8($tkt['name'])) {
$tkt['name'] = Toolbox::encodeInUtf8($tkt['name']);
}
$tkt['_message'] = $message;
if (!Toolbox::seems_utf8($body)) {
$tkt['content'] = Toolbox::encodeInUtf8($body);
} else {
$tkt['content'] = $body;
}
// Search for referenced item in headers
$found_item = $this->getItemFromHeaders($message);
if ($found_item instanceof Ticket) {
$tkt['tickets_id'] = $found_item->fields['id'];
}
// See in title
if (
!isset($tkt['tickets_id'])
&& preg_match('/\[.+#(\d+)\]/', $subject, $match)
) {
$tkt['tickets_id'] = intval($match[1]);
}
$tkt['_supplier_email'] = false;
// Found ticket link
if (isset($tkt['tickets_id'])) {
// it's a reply to a previous ticket
$job = new Ticket();
$tu = new Ticket_User();
$st = new Supplier_Ticket();
// Check if ticket exists and users_id exists in GLPI
if (
$job->getFromDB($tkt['tickets_id'])
&& ($job->fields['status'] != CommonITILObject::CLOSED)
&& ($CFG_GLPI['use_anonymous_followups']
|| ($tkt['_users_id_requester'] > 0)
|| $tu->isAlternateEmailForITILObject($tkt['tickets_id'], $requester)
|| ($tkt['_supplier_email'] = $st->isSupplierEmail(
$tkt['tickets_id'],
$requester
)))
) {
if ($tkt['_supplier_email']) {
$tkt['content'] = sprintf(__('From %s'), $requester)
. ($this->body_is_html ? '<br /><br />' : "\n\n")
. $tkt['content'];
}
$header_tag = NotificationTargetTicket::HEADERTAG;
$header_pattern = $header_tag . '.*' . $header_tag;
$footer_tag = NotificationTargetTicket::FOOTERTAG;
$footer_pattern = $footer_tag . '.*' . $footer_tag;
$has_header_line = preg_match('/' . $header_pattern . '/s', $tkt['content']);
$has_footer_line = preg_match('/' . $footer_pattern . '/s', $tkt['content']);
if ($has_header_line && $has_footer_line) {
// Strip all contents between header and footer line
$tkt['content'] = preg_replace(
'/' . $header_pattern . '.*' . $footer_pattern . '/s',
'',
$tkt['content']
);
} else if ($has_header_line) {
// Strip all contents between header line and end of message
$tkt['content'] = preg_replace(
'/' . $header_pattern . '.*$/s',
'',
$tkt['content']
);
} else if ($has_footer_line) {
// Strip all contents between begin of message and footer line
$tkt['content'] = preg_replace(
'/^.*' . $footer_pattern . '/s',
'',
$tkt['content']
);
}
} else {
// => to handle link in Ticket->post_addItem()
$tkt['_linkedto'] = $tkt['tickets_id'];
unset($tkt['tickets_id']);
}
}
// Add message from getAttached
if ($this->addtobody) {
$tkt['content'] .= $this->addtobody;
}
//If files are present and content is html
if (isset($this->files) && count($this->files) && $this->body_is_html) {
$tkt['content'] = Ticket::convertContentForTicket(
$tkt['content'],
$this->files + $this->altfiles,
$this->tags
);
}
if (!$DB->use_utf8mb4) {
// Replace emojis by their shortcode
$tkt['content'] = LitEmoji::encodeShortcode($tkt['content']);
$tkt['name'] = LitEmoji::encodeShortcode($tkt['name']);
}
// Clean mail content
$tkt['content'] = $this->cleanContent($tkt['content']);
if (!isset($tkt['tickets_id'])) {
// Which entity ?
//$tkt['entities_id']=$this->fields['entities_id'];
//$tkt['Subject']= $message->subject; // not use for the moment
// Medium
$tkt['urgency'] = "3";
// No hardware associated
$tkt['itemtype'] = "";
// Mail request type
} else {
// Reopen if needed
$tkt['add_reopen'] = 1;
}
$tkt['requesttypes_id'] = RequestType::getDefault('mail');
if ($play_rules) {
$rule_options['ticket'] = $tkt;
$rule_options['headers'] = $this->getHeaders($message);
$rule_options['mailcollector'] = $options['mailgates_id'];
$rule_options['_users_id_requester'] = $tkt['_users_id_requester'];
$rulecollection = new RuleMailCollectorCollection();
$output = $rulecollection->processAllRules(
[],
[],
$rule_options
);
// New ticket : compute all
if (!isset($tkt['tickets_id'])) {
foreach ($output as $key => $value) {
$tkt[$key] = $value;
}
} else { // Followup only copy refuse data
$tkt['requesttypes_id'] = RequestType::getDefault('mailfollowup');
$tobecopied = ['_refuse_email_no_response', '_refuse_email_with_response'];
foreach ($tobecopied as $val) {
if (isset($output[$val])) {
$tkt[$val] = $output[$val];
}
}
}
}
$tkt = Sanitizer::sanitize($tkt);
return $tkt;
}
/**
* Clean blacklisted content
*
* @since 0.85
*
* @param string $string text to clean
*
* @return string cleaned text
**/
public function cleanContent($string)
{
global $DB;
$original = $string;
$br_marker = '==' . mt_rand() . '==';
// Wrap content for blacklisted items
$cleaned_count = 0;
$itemstoclean = [];
foreach ($DB->request('glpi_blacklistedmailcontents') as $data) {
$toclean = trim($data['content']);
if (!empty($toclean)) {
$itemstoclean[] = str_replace(["\r\n", "\n", "\r"], $br_marker, $toclean);
}
}
if (count($itemstoclean)) {
// Replace HTML line breaks to marker
$string = preg_replace('/<br\s*\/?>/', $br_marker, $string);
// Replace plain text line breaks to marker if content is not html, otherwise remove them
$string = str_replace(
["\r\n", "\n", "\r"],
$this->body_is_html ? ' ' : $br_marker,
$string
);
$string = str_replace($itemstoclean, '', $string, $cleaned_count);
$string = str_replace($br_marker, $this->body_is_html ? "<br />" : "\r\n", $string);
}
// If no clean were done, return original string, as cleaning process may alter
// specific contents due to removal of newlines (can break "<pre>" contents for instance).
// FIXME: Find a way to clean without removing newlines on legitimate content.
return $cleaned_count > 0 ? $string : $original;
}
/**
* Strip out unwanted/unprintable characters from the subject
*
* @param string $text text to clean
*
* @return string clean text
**/
public function cleanSubject($text)
{
$text = str_replace("=20", "\n", $text);
return $text;
}
///return supported encodings in lowercase.
public function listEncodings()
{
Toolbox::deprecated();
// Encoding not listed
static $enc = ['gb2312', 'gb18030'];
if (count($enc) == 2) {
foreach (mb_list_encodings() as $encoding) {
$enc[] = Toolbox::strtolower($encoding);
$aliases = @mb_encoding_aliases($encoding);
foreach ($aliases as $e) {
$enc[] = Toolbox::strtolower($e);
}
}
}
return $enc;
}
/**
* Connect to the mail box
*
* @return void
*/
public function connect()
{
$config = Toolbox::parseMailServerConnectString($this->fields['host']);
$params = [
'host' => $config['address'],
'user' => $this->fields['login'],
'password' => (new GLPIKey())->decrypt($this->fields['passwd']),
'port' => $config['port']
];
if ($config['ssl']) {
$params['ssl'] = 'SSL';
}
if ($config['tls']) {
$params['ssl'] = 'TLS';
}
if (!empty($config['mailbox'])) {
$params['folder'] = mb_convert_encoding($config['mailbox'], 'UTF7-IMAP', 'UTF-8');
}
if ($config['validate-cert'] === false) {
$params['novalidatecert'] = true;
}
try {
$storage = Toolbox::getMailServerStorageInstance($config['type'], $params);
if ($storage === null) {
throw new \Exception(sprintf(__('Unsupported mail server type:%s.'), $config['type']));
}
$this->storage = $storage;
if ($this->fields['errors'] > 0) {
$this->update([
'id' => $this->getID(),
'errors' => 0
]);
}
} catch (\Throwable $e) {
$this->update([
'id' => $this->getID(),
'errors' => ($this->fields['errors'] + 1)
]);
// Any errors will cause an Exception.
throw $e;
}
}
/**
* Get extra headers
*
* @param \Laminas\Mail\Storage\Message $message Message
*
* @return array
**/
public function getAdditionnalHeaders(\Laminas\Mail\Storage\Message $message)
{
$head = [];
$headers = $message->getHeaders();
foreach ($headers as $header) {
// is line with additional header?
$key = $header->getFieldName();
$value = $header->getFieldValue();
if (
preg_match("/^X-/i", $key)
|| preg_match("/^Auto-Submitted/i", $key)
|| preg_match("/^Received/i", $key)
) {
$key = Toolbox::strtolower($key);
if (!isset($head[$key])) {
$head[$key] = '';
} else {
$head[$key] .= "\n";
}
$head[$key] .= trim($value);
}
}
return $head;
}
/**
* Get full headers infos from particular mail
*
* @param \Laminas\Mail\Storage\Message $message Message
*
* @return array Associative array with following keys
* subject => Subject of Mail
* to => To Address of that mail
* toOth => Other To address of mail
* toNameOth => To Name of Mail
* from => From address of mail
* fromName => Form Name of Mail
**/
public function getHeaders(\Laminas\Mail\Storage\Message $message)
{
$sender_email = $this->getEmailFromHeader($message, 'from');
$to = $this->getEmailFromHeader($message, 'to');
$reply_to_addr = $this->getEmailFromHeader($message, 'reply-to');
$date = date("Y-m-d H:i:s", strtotime($message->date));
$mail_details = [];
// Construct to and cc arrays
$tos = [];
if (isset($message->to)) {
$h_tos = $message->getHeader('to');
foreach ($h_tos->getAddressList() as $address) {
$mailto = Toolbox::strtolower($address->getEmail());
if ($mailto === $this->fields['name']) {
$to = $mailto;
}
$tos[] = $mailto;
}
}
$ccs = [];
if (isset($message->cc)) {
$h_ccs = $message->getHeader('cc');
foreach ($h_ccs->getAddressList() as $address) {
$ccs[] = Toolbox::strtolower($address->getEmail());
}
}
// secu on subject setting
try {
$subject = $message->getHeader('subject')->getFieldValue();
} catch (\Laminas\Mail\Storage\Exception\InvalidArgumentException $e) {
$subject = '';
}
$message_id = $message->getHeaders()->has('message-id')
? $message->getHeader('message-id')->getFieldValue()
: 'MISSING_ID_' . sha1($message->getHeaders()->toString());
$mail_details = [
'from' => Toolbox::strtolower($sender_email),
'subject' => $subject,
'reply-to' => $reply_to_addr !== null ? Toolbox::strtolower($reply_to_addr) : null,
'to' => $to !== null ? Toolbox::strtolower($to) : null,
'message_id' => $message_id,
'tos' => $tos,
'ccs' => $ccs,
'date' => $date
];
if (isset($message->references)) {
if ($reference = $message->getHeader('references')) {
$mail_details['references'] = $reference->getFieldValue();
}
}
if (isset($message->in_reply_to)) {
if ($inreplyto = $message->getHeader('in_reply_to')) {
$mail_details['in_reply_to'] = $inreplyto->getFieldValue();
}
}
//Add additional headers in X-
foreach ($this->getAdditionnalHeaders($message) as $header => $value) {
$mail_details[$header] = $value;
}
return $mail_details;
}
/**
* Number of entries in the mailbox
*
* @return integer
**/
public function getTotalMails()
{
return $this->storage->countMessages();
}
/**
* Recursivly get attached documents
* Result is stored in $this->files
*
* @param \Laminas\Mail\Storage\Part $part Message part
* @param string $path Temporary path
* @param integer $maxsize Maximum size of document to be retrieved
* @param string $subject Message subject
* @param string $subpart Subpart index (used in document filenames)
*
* @return void
**/
private function getRecursiveAttached(\Laminas\Mail\Storage\Part $part, $path, $maxsize, $subject, $subpart = "")
{
if ($part->isMultipart()) {
$index = 0;
foreach (new RecursiveIteratorIterator($part) as $mypart) {
$this->getRecursiveAttached(
$mypart,
$path,
$maxsize,
$subject,
($subpart ? $subpart . "." . ($index + 1) : ($index + 1))
);
}
} else {
if (
!$part->getHeaders()->has('content-type')
|| !(($content_type_header = $part->getHeader('content-type')) instanceof ContentType)
) {
return false; // Ignore attachements with no content-type
}
$content_type = $content_type_header->getType();
if (!$part->getHeaders()->has('content-disposition') && preg_match('/^text\/.+/', $content_type)) {
// Ignore attachements with no content-disposition only if they corresponds to a text part.
// Indeed, some mail clients (like some Outlook versions) does not set any content-disposition
// header on inlined images.
return false;
}
// fix monoparted mail
if ($subpart == "") {
$subpart = 1;
}
$filename = '';
// Try to get filename from Content-Disposition header
if (
$part->getHeaders()->has('content-disposition')
&& ($content_disp_header = $part->getHeader('content-disposition')) instanceof ContentDisposition
) {
$filename = $content_disp_header->getParameter('filename') ?? '';
}
// Try to get filename from Content-Type header
if (empty($filename)) {
$filename = $content_type_header->getParameter('name') ?? '';
}
$filename_matches = [];
if (
preg_match("/^(?<encoding>.*)''(?<value>.*)$/", $filename, $filename_matches)
&& in_array(strtoupper($filename_matches['encoding']), array_map('strtoupper', mb_list_encodings()))
) {
// Filename is in RFC5987 format: UTF-8''urlencodedfilename.ext
// First, urldecode it, then convert if into UTF-8 if needed.
$filename = urldecode($filename_matches['value']);
$encoding = strtoupper($filename_matches['encoding']);
if ($encoding !== 'UTF-8') {
$filename = mb_convert_encoding($filename, 'UTF-8', $encoding);
}
}
// part come without correct filename in headers - generate trivial one
// (inline images case for example)
if ((empty($filename) || !Document::isValidDoc($filename))) {
$tmp_filename = "doc_$subpart." . str_replace('image/', '', $content_type);
if (Document::isValidDoc($tmp_filename)) {
$filename = $tmp_filename;
}
}
// Embeded email comes without filename - try to get "Subject:" or generate trivial one
if (empty($filename)) {
if ($subject !== null) {
$filename = "msg_{$subpart}_" . Toolbox::slugify($subject) . ".EML";
} else {
$filename = "msg_$subpart.EML"; // default trivial one :)!
}
}
$filename = Toolbox::filename($filename);
//try to avoid conflict between inline image and attachment
while (in_array($filename, $this->files)) {
$info = new SplFileInfo($filename);
$extension = $info->getExtension();
$basename = $info->getBaseName($extension == '' ? '' : '.' . $extension);
//replace basename with basename_(num) by basename_(num+1)
$matches = [];
if (preg_match("/(.*)_([0-9]+)$/", $basename, $matches)) {
//replace basename with basename_(num) by basename_(num+1)
$filename = $matches[1] . '_' . ((int)$matches[2] + 1);
} else {
$filename .= '_2';
}
if ($extension != '') {
$filename .= ".$extension";
}
}
if ($part->getSize() > $maxsize) {
$this->addtobody .= "\n\n" . sprintf(
__('%1$s: %2$s'),
__('Too large attached file'),
sprintf(
__('%1$s (%2$s)'),
$filename,
Toolbox::getSize($part->getSize())
)
);
return false;
}
if (!Document::isValidDoc($filename)) {
//TRANS: %1$s is the filename and %2$s its mime type
$this->addtobody .= "\n\n" . sprintf(
__('%1$s: %2$s'),
__('Invalid attached file'),
sprintf(
__('%1$s (%2$s)'),
$filename,
$content_type
)
);
return false;
}
$contents = $this->getDecodedContent($part);
if (file_put_contents($path . $filename, $contents)) {
$this->files[$filename] = $filename;
// If embeded image, we add a tag
$mime = Toolbox::getMime($path . $filename);
if (preg_match('@image/.+@', $mime)) {
end($this->files);
$tag = Rule::getUuid();
$this->tags[$filename] = $tag;
// Link file based on Content-ID header
if (isset($part->contentId)) {
$clean = ['<' => '',
'>' => ''
];
$this->altfiles[strtr($part->contentId, $clean)] = $filename;
}
}
}
}
}
/**
* Get attached documents in a mail
*
* @param \Laminas\Mail\Storage\Message $message Message
* @param string $path Temporary path
* @param integer $maxsize Maximaum size of document to be retrieved
*
* @return array containing extracted filenames in file/_tmp
**/
public function getAttached(\Laminas\Mail\Storage\Message $message, $path, $maxsize)
{
$this->files = [];
$this->altfiles = [];
$this->addtobody = "";
try {
$subject = $message->getHeader('subject')->getFieldValue();
} catch (\Laminas\Mail\Storage\Exception\InvalidArgumentException $e) {
$subject = null;
}
$this->getRecursiveAttached($message, $path, $maxsize, $subject);
return $this->files;
}
/**
* Get The actual mail content from this mail
*
* @param \Laminas\Mail\Storage\Message $message Message
**/
public function getBody(\Laminas\Mail\Storage\Message $message)
{
$content = null;
$parts = !$message->isMultipart()
? new ArrayIterator([$message])
: new RecursiveIteratorIterator($message);
foreach ($parts as $part) {
if (
!$part->getHeaders()->has('content-type')
|| !(($content_type = $part->getHeader('content-type')) instanceof ContentType)
) {
continue;
}
if ($content_type->getType() == 'text/html') {
$this->body_is_html = true;
$content = $this->getDecodedContent($part);
// Keep only HTML body content
$body_matches = [];
if (preg_match('/<body[^>]*>\s*(?<body>.+?)\s*<\/body>/is', $content, $body_matches) === 1) {
$content = $body_matches['body'];
}
// Strip <style> and <script> tags located in HTML body.
// They could be neutralized by RichText::getSafeHtml(), but their content would be displayed,
// and end-user would probably prefer having them completely removed.
$content = preg_replace(
[
'/<style[^>]*>.*?<\/style>/s',
'/<script[^>]*>.*?<\/script>/s',
],
'',
$content
);
// Strip IE/Outlook conditional code.
// Strip commented conditional code (`<!--[if lte mso 9]>...<![endif]-->`) contents that
// is not supposed to be visible outside Outlook/IE context.
$content = preg_replace('/<!--\[if\s+[^\]]+\]>.*?<!\[endif\]-->/s', '', $content);
// Preserve uncommented conditional code (`<![if !supportLists]>...<![endif]>`) contents that
// is supposed to be visible outside Outlook/IE context.
$content = preg_replace('/<!\[if\s+[^\]]+\]>(.*?)<!\[endif\]>/s', '$1', $content);
// Strip namespaced tags.
$content = preg_replace('/<\w+:\w+>.*?<\/\w+:\w+>/s', '', $content);
// do not check for text part if we found html one.
break;
}
if ($content_type->getType() == 'text/plain' && $content === null) {
$this->body_is_html = false;
$content = $this->getDecodedContent($part);
}
}
$content = $content === null
? ''
: rtrim($content); // Remove extra ending spaces
return $content;
}
/**
* Delete mail from that mail box
*
* @param string $uid mail UID
* @param string $folder Folder to move (delete if empty) (default '')
*
* @return boolean
**/
public function deleteMails($uid, $folder = '')
{
// Disable move support, POP protocol only has the INBOX folder
if (strstr($this->fields['host'], "/pop")) {
$folder = '';
}
if (!empty($folder) && isset($this->fields[$folder]) && !empty($this->fields[$folder])) {
$name = mb_convert_encoding($this->fields[$folder], "UTF7-IMAP", "UTF-8");
try {
$this->storage->moveMessage($this->storage->getNumberByUniqueId($uid), $name);
return true;
} catch (\Throwable $e) {
// raise an error and fallback to delete
trigger_error(
sprintf(
//TRANS: %1$s is the name of the folder, %2$s is the name of the receiver
__('Invalid configuration for %1$s folder in receiver %2$s'),
$folder,
$this->getName()
)
);
}
}
$this->storage->removeMessage($this->storage->getNumberByUniqueId($uid));
return true;
}
/**
* Cron action on mailgate : retrieve mail and create tickets
*
* @param $task
*
* @return -1 : done but not finish 1 : done with success
**/
public static function cronMailgate($task)
{
global $DB;
NotImportedEmail::deleteLog();
$iterator = $DB->request([
'FROM' => 'glpi_mailcollectors',
'WHERE' => ['is_active' => 1],
'ORDER' => 'last_collect_date ASC',
'LIMIT' => 100,
]);
$max = $task->fields['param'];
if (count($iterator) > 0) {
$mc = new self();
foreach ($iterator as $data) {
$mc->maxfetch_emails = $max;
$task->log("Collect mails from " . $data["name"] . " (" . $data["host"] . ")\n");
$message = $mc->collect($data["id"]);
$task->addVolume($mc->fetch_emails);
$task->log("$message\n");
$max -= $mc->fetch_emails;
if ($max === 0) {
break;
}
}
}
if ($max == $task->fields['param']) {
return 0; // Nothin to do
} else if ($max === 0 || count($iterator) < countElementsInTable('glpi_mailcollectors', ['is_active' => 1])) {
return -1; // still messages to retrieve
}
return 1; // done
}
public static function cronInfo($name)
{
switch ($name) {
case 'mailgate':
return [
'description' => __('Retrieve email (Mails receivers)'),
'parameter' => __('Number of emails to process')
];
case 'mailgateerror':
return ['description' => __('Send alarms on receiver errors')];
}
}
/**
* Send Alarms on mailgate errors
*
* @since 0.85
*
* @param CronTask $task for log
**/
public static function cronMailgateError($task)
{
global $DB, $CFG_GLPI;
if (!$CFG_GLPI["use_notifications"]) {
return 0;
}
$cron_status = 0;
$iterator = $DB->request([
'FROM' => 'glpi_mailcollectors',
'WHERE' => [
'errors' => ['>', 0],
'is_active' => 1
]
]);
$items = [];
foreach ($iterator as $data) {
$items[$data['id']] = $data;
}
if (count($items)) {
if (NotificationEvent::raiseEvent('error', new self(), ['items' => $items])) {
$cron_status = 1;
if ($task) {
$task->setVolume(count($items));
}
}
}
return $cron_status;
}
public function showSystemInformations($width)
{
global $CFG_GLPI, $DB;
// No need to translate, this part always display in english (for copy/paste to forum)
echo "<tr class='tab_bg_2'><th class='section-header'>Notifications</th></tr>\n";
echo "<tr class='tab_bg_1'><td><pre class='section-content'>\n \n";
$msg = 'Way of sending emails: ';
switch ($CFG_GLPI['smtp_mode']) {
case MAIL_MAIL:
$msg .= 'PHP';
break;
case MAIL_SMTP:
$msg .= 'SMTP';
break;
case MAIL_SMTPSSL:
$msg .= 'SMTP+SSL';
break;
case MAIL_SMTPTLS:
$msg .= 'SMTP+TLS';
break;
case MAIL_SMTPOAUTH:
$msg .= 'SMTP+OAUTH';
break;
}
if ($CFG_GLPI['smtp_mode'] != MAIL_MAIL) {
$msg .= " (" . (empty($CFG_GLPI['smtp_username']) ? 'anonymous' : $CFG_GLPI['smtp_username']) .
"@" . $CFG_GLPI['smtp_host'] . ")";
}
echo wordwrap($msg . "\n", $width, "\n\t\t");
echo "\n</pre></td></tr>";
echo "<tr class='tab_bg_2'><th>Mails receivers</th></tr>\n";
echo "<tr class='tab_bg_1'><td><pre>\n \n";
foreach ($DB->request('glpi_mailcollectors') as $mc) {
$msg = "Name: '" . $mc['name'] . "'";
$msg .= " Active: " . ($mc['is_active'] ? "Yes" : "No");
echo wordwrap($msg . "\n", $width, "\n\t\t");
$msg = "\tServer: '" . $mc['host'] . "'";
$msg .= " Login: '" . $mc['login'] . "'";
$msg .= " Password: " . (empty($mc['passwd']) ? "No" : "Yes");
echo wordwrap($msg . "\n", $width, "\n\t\t");
}
echo "\n</pre></td></tr>";
}
/**
* @param $to (default '')
* @param $subject (default '')
**/
public function sendMailRefusedResponse($to = '', $subject = '')
{
global $CFG_GLPI;
$mmail = new GLPIMailer();
$mmail->AddCustomHeader("Auto-Submitted: auto-replied");
$mmail->SetFrom($CFG_GLPI["admin_email"], $CFG_GLPI["admin_email_name"]);
$mmail->AddAddress($to);
// Normalized header, no translation
$mmail->Subject = 'Re: ' . $subject;
$mmail->Body = __("Your email could not be processed.\nIf the problem persists, contact the administrator") .
"\n-- \n" . $CFG_GLPI["mailing_signature"];
$mmail->Send();
}
public function title()
{
$errors = getAllDataFromTable($this->getTable(), ['errors' => ['>', 0]]);
$message = '';
if (count($errors)) {
$servers = [];
foreach ($errors as $data) {
$this->getFromDB($data['id']);
$servers[] = "<a class='btn btn-ghost-danger' href='" . $this->getLinkUrl() . "'>
" . $this->getName(['complete' => true]) . "
</a>";
}
$message = "<span class='border-danger text-danger border-1 border p-1 ps-2 rounded-start'>
<i class='fas fa-exclamation-triangle fa-lg me-2'></i>
" . sprintf(__('Receivers in error: %s'), implode(" ", $servers)) . "
</span>";
}
echo "<div class='btn-group flex-wrap mb-3'>";
echo $message;
if (countElementsInTable($this->getTable())) {
echo "<a class='btn btn-outline-warning' href='notimportedemail.php'>
<i class='fas fa-list fa-lg me-2'></i>
<span>" . __('List of not imported emails') . "</span>
</a>";
}
echo "</div>";
}
/**
* Count collectors
*
* @param boolean $active Count active only, defaults to false
*
* @return integer
*/
public static function countCollectors($active = false)
{
global $DB;
$criteria = [
'COUNT' => 'cpt',
'FROM' => 'glpi_mailcollectors'
];
if (true === $active) {
$criteria['WHERE'] = ['is_active' => 1];
}
$result = $DB->request($criteria)->current();
return (int)$result['cpt'];
}
/**
* Count active collectors
*
* @return integer
*/
public static function countActiveCollectors()
{
return self::countCollectors(true);
}
/**
* Try to retrieve an existing item from references in message headers.
* References corresponds to original MessageId sent by GLPI.
*
* @param Message $message
*
* @since 9.5.4
*
* @return CommonDBTM|null
*/
public function getItemFromHeaders(Message $message): ?CommonDBTM
{
if ($this->isResponseToMessageSentByAnotherGlpi($message)) {
return null;
}
foreach (['in_reply_to', 'references'] as $header_name) {
if (!$message->getHeaders()->has($header_name)) {
continue;
}
$matches = $this->extractValuesFromRefHeader($message->getHeader($header_name)->getFieldValue());
if ($matches !== null) {
$itemtype = $matches['itemtype'];
$items_id = $matches['items_id'];
// Handle old format MessageId where itemtype was not in header
if (empty($itemtype) && !empty($items_id)) {
$itemtype = Ticket::getType();
}
if (empty($itemtype) || !class_exists($itemtype) || !is_a($itemtype, CommonDBTM::class, true)) {
// itemtype not found or invalid
continue;
}
$item = new $itemtype();
if (!empty($items_id) && $item->getFromDB($items_id)) {
return $item;
}
}
}
return null;
}
/**
* Check if message was sent by current instance of GLPI.
* This can be verified by checking the MessageId header.
*
* @param Message $message
*
* @since 9.5.4
*
* @return bool
*/
public function isMessageSentByGlpi(Message $message): bool
{
if (!$message->getHeaders()->has('message-id')) {
// Messages sent by GLPI now have always a message-id header.
return false;
}
$message_id = $message->getHeader('message_id')->getFieldValue();
$matches = $this->extractValuesFromRefHeader($message_id);
if ($matches === null) {
// message-id header does not match GLPI format.
return false;
}
$uuid = $matches['uuid'];
if (empty($uuid)) {
// message-id corresponds to old format, without uuid.
// We assume that in most environments this message have been sent by this instance of GLPI,
// as only one instance of GLPI will be installed.
return true;
}
return $uuid == Config::getUuid('notification');
}
/**
* Check if message is a response to a message sent by another Glpi instance.
* Responses to GLPI messages should contains a InReplyTo or a References header
* that matches the MessageId from original message.
*
* @param Message $message
*
* @since 10.0.0
*
* @return bool
*/
public function isResponseToMessageSentByAnotherGlpi(Message $message): bool
{
$has_uuid_from_another_glpi = false;
$has_uuid_from_current_glpi = false;
foreach (['in-reply-to', 'references'] as $header_name) {
if (!$message->getHeaders()->has($header_name)) {
continue;
}
$matches = $this->extractValuesFromRefHeader($message->getHeader($header_name)->getFieldValue());
if ($matches !== null) {
if (empty($matches['uuid'])) {
continue;
}
if ($matches['uuid'] == Config::getUuid('notification')) {
$has_uuid_from_current_glpi = true;
} else if ($matches['uuid'] != Config::getUuid('notification')) {
$has_uuid_from_another_glpi = true;
}
}
}
// Matches if one of following conditions matches:
// - no UUID found matching current GLPI instance;
// - at least one unknown UUID.
return !$has_uuid_from_current_glpi && $has_uuid_from_another_glpi;
}
/**
* Extract information from a `Message-Id` or `Reference` header.
* Headers mays contains `uuid`, `itemtype`, `items_id` and `event` values.
*
* @see NotificationTarget::getMessageIdForEvent()
*
* @return string
*/
private function extractValuesFromRefHeader(string $header): ?array
{
$defaults = [
'uuid' => null,
'itemtype' => null,
'items_id' => null,
'event' => null,
];
$values = [];
// Message-Id generated in GLPI >= 10.0.7
// - without related item: GLPI_{$uuid}/{$event}.{$time}.{$rand}@{$uname}
// - with related item (reference event): GLPI_{$uuid}-{$itemtype}-{$items_id}/{$event}@{$uname}
// - with related item (other events): GLPI_{$uuid}-{$itemtype}-{$items_id}/{$event}.{$time}.{$rand}@{$uname}
$pattern = '/'
. 'GLPI'
. '_(?<uuid>[a-z0-9]+)' // uuid
. '(-(?<itemtype>[a-z]+)-(?<items_id>[0-9]+))?' // optional itemtype + items_id (only when related to an item)
. '\/(?<event>[a-z_]+)' // event
. '(\.[0-9]+\.[0-9]+)?' // optional time + rand (only when NOT related to an item OR when event is not the reference one)
. '@.+' // uname
. '/i';
if (preg_match($pattern, $header, $values) === 1) {
$values += $defaults;
return $values;
}
// Message-Id generated by GLPI >= 10.0.0 < 10.0.7
// - without related item: GLPI_{$uuid}.{$time}.{$rand}@{$uname}
// - with related item: GLPI_{$uuid}-{$itemtype}-{$items_id}.{$time}.{$rand}@{$uname}
$pattern = '/'
. 'GLPI'
. '_(?<uuid>[a-z0-9]+)' // uuid
. '(-(?<itemtype>[a-z]+)-(?<items_id>[0-9]+))?' // optionnal itemtype + items_id
. '\.[0-9]+' // time()
. '\.[0-9]+' // rand()
. '@.+' // uname
. '/i';
if (preg_match($pattern, $header, $values) === 1) {
$values += $defaults;
return $values;
}
// Message-Id generated by GLPI < 10.0.0
// - for tickets: GLPI-{$items_id}.{$time}.{$rand}@{$uname}
// - without related item: GLPI.{$time}.{$rand}@{$uname}
// - with related item: GLPI-{$itemtype}-{$items_id}.{$time}.{$rand}@{$uname}
$pattern = '/'
. 'GLPI'
. '(-(?<itemtype>[a-z]+))?' // optionnal itemtype
. '(-(?<items_id>[0-9]+))?' // optionnal items_id
. '\.[0-9]+' // time()
. '\.[0-9]+' // rand()
. '@.+' // uname
. '/i';
if (preg_match($pattern, $header, $values) === 1) {
$values += $defaults;
return $values;
}
return null;
}
/**
* @param $name
* @param $value (default 0)
* @param $rand
**/
public static function showMaxFilesize($name, $value = 0, $rand = null)
{
$sizes[0] = __('No import');
for ($index = 1; $index < 100; $index++) {
$sizes[$index * 1048576] = sprintf(__('%s Mio'), $index);
}
if ($rand === null) {
$rand = mt_rand();
}
Dropdown::showFromArray($name, $sizes, ['value' => $value, 'rand' => $rand]);
}
public function cleanDBonPurge()
{
// mailcollector for RuleMailCollector, _mailgate for RuleTicket
Rule::cleanForItemCriteria($this, 'mailcollector');
Rule::cleanForItemCriteria($this, '_mailgate');
}
/**
* Get the requester email address.
*
* @param Message $message
*
* @return string|null
*/
private function getRequesterEmail(Message $message): ?string
{
$email = null;
if ($this->fields['requester_field'] === self::REQUESTER_FIELD_REPLY_TO) {
// Try to find requester in "reply-to"
$email = $this->getEmailFromHeader($message, 'reply-to');
}
if ($email === null) {
// Fallback on default "from"
$email = $this->getEmailFromHeader($message, 'from');
}
return $email;
}
/**
* Get the email address from given header.
*
* @param Message $message
* @param string $header_name
*
* @return string|null
*/
private function getEmailFromHeader(Message $message, string $header_name): ?string
{
if (!$message->getHeaders()->has($header_name)) {
return null;
}
$header = $message->getHeader($header_name);
$address = $header instanceof AbstractAddressList ? $header->getAddressList()->rewind() : null;
return $address instanceof Address ? $address->getEmail() : null;
}
/**
* Retrieve properly decoded content
*
* @param \Laminas\Mail\Storage\Message $part Message Part
*
* @return string
*/
public function getDecodedContent(\Laminas\Mail\Storage\Part $part)
{
$contents = $part->getContent();
$encoding = null;
if (isset($part->contentTransferEncoding)) {
$encoding = $part->contentTransferEncoding;
}
switch ($encoding) {
case 'base64':
$contents = base64_decode($contents);
break;
case 'quoted-printable':
$contents = quoted_printable_decode($contents);
break;
case '7bit':
case '8bit':
case 'binary':
default:
// returned verbatim
break;
}
if (
!$part->getHeaders()->has('content-type')
|| !(($content_type = $part->getHeader('content-type')) instanceof ContentType)
|| preg_match('/^text\//', $content_type->getType()) !== 1
) {
return $contents; // No charset conversion content type header is not set or content is not text/*
}
$charset = $content_type->getParameter('charset');
if ($charset !== null && strtoupper($charset) != 'UTF-8') {
if (in_array(strtoupper($charset), array_map('strtoupper', mb_list_encodings()))) {
$contents = mb_convert_encoding($contents, 'UTF-8', $charset);
} else {
// Convert Windows charsets names
if (preg_match('/^WINDOWS-\d{4}$/i', $charset)) {
$charset = preg_replace('/^WINDOWS-(\d{4})$/i', 'CP$1', $charset);
}
// Try to convert using iconv with TRANSLIT, then with IGNORE.
// TRANSLIT may result in failure depending on system iconv implementation.
if ($converted = @iconv($charset, 'UTF-8//TRANSLIT', $contents)) {
$contents = $converted;
} else if ($converted = iconv($charset, 'UTF-8//IGNORE', $contents)) {
$contents = $converted;
}
}
}
return $contents;
}
public static function getIcon()
{
return "ti ti-inbox";
}
}