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<?php /** * --------------------------------------------------------------------- * * GLPI - Gestionnaire Libre de Parc Informatique * * http://glpi-project.org * * @copyright 2015-2023 Teclib' and contributors. * @copyright 2003-2014 by the INDEPNET Development Team. * @licence https://www.gnu.org/licenses/gpl-3.0.html * * --------------------------------------------------------------------- * * LICENSE * * This file is part of GLPI. * * This program is free software: you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation, either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see <https://www.gnu.org/licenses/>. * * --------------------------------------------------------------------- */ /** * ITILCategory class **/ class ITILCategory extends CommonTreeDropdown { // From CommonDBTM public $dohistory = true; public $can_be_translated = true; public static $rightname = 'itilcategory'; public function getAdditionalFields() { $tab = [ [ 'name' => $this->getForeignKeyField(), 'label' => __('As child of'), 'type' => 'parent', 'list' => false, ], [ 'name' => 'users_id', 'label' => __('Technician in charge of the hardware'), 'type' => 'UserDropdown', 'right' => 'own_ticket', 'list' => true, ], [ 'name' => 'groups_id', 'label' => __('Group in charge of the hardware'), 'type' => 'dropdownValue', 'condition' => ['is_assign' => 1], 'list' => true, ], [ 'name' => 'knowbaseitemcategories_id', 'label' => __('Knowledge base'), 'type' => 'dropdownValue', 'list' => true, ], [ 'name' => 'code', 'label' => __('Code representing the ticket category'), 'type' => 'text', 'list' => false, ], [ 'name' => 'is_helpdeskvisible', 'label' => __('Visible in the simplified interface'), 'type' => 'bool', 'list' => true, ], [ 'name' => 'is_incident', 'label' => __('Visible for an incident'), 'type' => 'bool', 'list' => true, ], [ 'name' => 'is_request', 'label' => __('Visible for a request'), 'type' => 'bool', 'list' => true, ], ]; $show_for_problem = Session::haveRightsOr('problem', [CREATE, UPDATE, DELETE, Problem::READALL, Problem::READMY]); if ($show_for_problem) { $tab[] = [ 'name' => 'is_problem', 'label' => __('Visible for a problem'), 'type' => 'bool', 'list' => true, ]; } $tab = array_merge( $tab, [ [ 'name' => 'is_change', 'label' => __('Visible for a change'), 'type' => 'bool', 'list' => true, ], [ 'name' => 'tickettemplates_id_demand', 'label' => __('Template for a request'), 'type' => 'dropdownValue', 'list' => true, ], [ 'name' => 'tickettemplates_id_incident', 'label' => __('Template for an incident'), 'type' => 'dropdownValue', 'list' => true, ], [ 'name' => 'changetemplates_id', 'label' => __('Template for a change'), 'type' => 'dropdownValue', 'list' => true, ], [ 'name' => 'problemtemplates_id', 'label' => __('Template for a problem'), 'type' => 'dropdownValue', 'list' => true, ], ] ); return $tab; } public function rawSearchOptions() { $tab = parent::rawSearchOptions(); $tab[] = [ 'id' => '70', 'table' => 'glpi_users', 'field' => 'name', 'name' => __('Technician in charge of the hardware'), 'datatype' => 'dropdown', 'right' => 'own_ticket' ]; $tab[] = [ 'id' => '71', 'table' => 'glpi_groups', 'field' => 'completename', 'name' => Group::getTypeName(1), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '72', 'table' => TicketTemplate::getTable(), 'field' => 'name', 'linkfield' => 'tickettemplates_id_demand', 'name' => __('Template for a request'), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '73', 'table' => TicketTemplate::getTable(), 'field' => 'name', 'linkfield' => 'tickettemplates_id_incident', 'name' => __('Template for an incident'), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '100', 'table' => ChangeTemplate::getTable(), 'field' => 'name', 'linkfield' => 'changetemplates_id', 'name' => __('Template for a change'), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '101', 'table' => ProblemTemplate::getTable(), 'field' => 'name', 'linkfield' => 'problemtemplates_id', 'name' => __('Template for a problem'), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '74', 'table' => $this->getTable(), 'field' => 'is_incident', 'name' => __('Visible for an incident'), 'datatype' => 'bool' ]; $tab[] = [ 'id' => '75', 'table' => $this->getTable(), 'field' => 'is_request', 'name' => __('Visible for a request'), 'datatype' => 'bool' ]; $tab[] = [ 'id' => '76', 'table' => $this->getTable(), 'field' => 'is_problem', 'name' => __('Visible for a problem'), 'datatype' => 'bool' ]; $tab[] = [ 'id' => '85', 'table' => $this->getTable(), 'field' => 'is_change', 'name' => __('Visible for a change'), 'datatype' => 'bool' ]; $tab[] = [ 'id' => '3', 'table' => $this->getTable(), 'field' => 'is_helpdeskvisible', 'name' => __('Visible in the simplified interface'), 'datatype' => 'bool' ]; $tab[] = [ 'id' => '77', 'table' => 'glpi_tickets', 'field' => 'id', 'name' => _x('quantity', 'Number of tickets'), 'datatype' => 'count', 'forcegroupby' => true, 'massiveaction' => false, 'joinparams' => [ 'jointype' => 'child' ] ]; $tab[] = [ 'id' => '78', 'table' => 'glpi_problems', 'field' => 'id', 'name' => _x('quantity', 'Number of problems'), 'datatype' => 'count', 'forcegroupby' => true, 'massiveaction' => false, 'joinparams' => [ 'jointype' => 'child' ] ]; $tab[] = [ 'id' => '98', 'table' => 'glpi_changes', 'field' => 'id', 'name' => _x('quantity', 'Number of changes'), 'datatype' => 'count', 'forcegroupby' => true, 'massiveaction' => false, 'joinparams' => [ 'jointype' => 'child' ] ]; $tab[] = [ 'id' => '79', 'table' => 'glpi_knowbaseitemcategories', 'field' => 'completename', 'name' => __('Knowledge base'), 'datatype' => 'dropdown' ]; $tab[] = [ 'id' => '99', 'table' => $this->getTable(), 'field' => 'code', 'name' => __('Code representing the ticket category'), 'massiveaction' => false, 'datatype' => 'string' ]; return $tab; } public static function getTypeName($nb = 0) { return _n('ITIL category', 'ITIL categories', $nb); } public function post_getEmpty() { $this->fields['is_helpdeskvisible'] = 1; $this->fields['is_request'] = 1; $this->fields['is_incident'] = 1; $this->fields['is_problem'] = 1; $this->fields['is_change'] = 1; } public function cleanDBonPurge() { Rule::cleanForItemCriteria($this); } /** * @since 9.5.0 * * @param $value **/ public static function getITILCategoryIDByCode($value) { return self::getITILCategoryIDByField("code", $value); } /** * @since 9.5.0 * * @param string $field * @param mixed $value must be addslashes **/ private static function getITILCategoryIDByField($field, $value) { global $DB; $iterator = $DB->request([ 'SELECT' => 'id', 'FROM' => self::getTable(), 'WHERE' => [$field => $value] ]); if (count($iterator) == 1) { $result = $iterator->current(); return $result['id']; } return -1; } public function prepareInputForAdd($input) { $input = parent::prepareInputForAdd($input); $input['code'] = isset($input['code']) ? trim($input['code']) : ''; if ( !empty($input["code"]) && ITILCategory::getITILCategoryIDByCode($input["code"]) != -1 ) { Session::addMessageAfterRedirect( __("Code representing the ticket category is already used"), false, ERROR ); return false; } return $input; } public function prepareInputForUpdate($input) { $input = parent::prepareInputForUpdate($input); if (isset($input['code'])) { $input['code'] = trim($input['code']); } if ( !empty($input["code"]) && !in_array(ITILCategory::getITILCategoryIDByCode($input["code"]), [$input['id'],-1]) ) { Session::addMessageAfterRedirect( __("Code representing the ticket category is already used"), false, ERROR ); return false; } return $input; } /** * @since 0.84 * * @param $item CommonGLPI object * @param $withtemplate (default 0) **/ public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) { if (Session::haveRight(self::$rightname, READ)) { if ($item instanceof ITILTemplate) { $ong[1] = $this->getTypeName(Session::getPluralNumber()); return $ong; } } return parent::getTabNameForItem($item, $withtemplate); } public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) { if ($item instanceof ITILTemplate) { self::showForITILTemplate($item, $withtemplate); } return parent::displayTabContentForItem($item, $tabnum, $withtemplate); } /** * @param $tt ITILTemplate object * @param $withtemplate (default 0) **/ public static function showForITILTemplate(ITILTemplate $tt, $withtemplate = 0) { global $DB, $CFG_GLPI; $itilcategory = new self(); $ID = $tt->fields['id']; if ( !$tt->getFromDB($ID) || !$tt->can($ID, READ) ) { return false; } echo "<div class='center'>"; $iterator = $DB->request([ 'FROM' => 'glpi_itilcategories', 'WHERE' => [ 'OR' => [ 'tickettemplates_id_incident' => $ID, 'tickettemplates_id_demand' => $ID, 'changetemplates_id' => $ID, 'problemtemplates_id' => $ID ] ], 'ORDER' => 'name' ]); echo "<table class='tab_cadre_fixe'>"; echo "<tr><th colspan='5'>"; $itilcategory_type = $itilcategory->getType(); echo "<a href='" . $itilcategory_type::getSearchURL() . "'>"; echo self::getTypeName(count($iterator)); echo "</a>"; echo "</th></tr>"; if (count($iterator)) { echo "<th>" . __('Name') . "</th>"; echo "<th>" . __('Incident') . "</th>"; echo "<th>" . __('Request') . "</th>"; echo "<th>" . Change::getTypeName(1) . "</th>"; echo "<th>" . Problem::getTypeName(1) . "</th>"; echo "</tr>"; foreach ($iterator as $data) { echo "<tr class='tab_bg_2'>"; $itilcategory->getFromDB($data['id']); echo "<td>" . $itilcategory->getLink(['comments' => true]) . "</td>"; if ($data['tickettemplates_id_incident'] == $ID) { echo "<td class='center'> <img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt=\"" . __('OK') . "\" width='14' height='14'> </td>"; } else { echo "<td> </td>"; } if ($data['tickettemplates_id_demand'] == $ID) { echo "<td class='center'> <img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt=\"" . __('OK') . "\" width='14' height='14'> </td>"; } else { echo "<td> </td>"; } if ($data['changetemplates_id'] == $ID) { echo "<td class='center'> <img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt=\"" . __('OK') . "\" width='14' height='14'> </td>"; } else { echo "<td> </td>"; } if ($data['problemtemplates_id'] == $ID) { echo "<td class='center'> <img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt=\"" . __('OK') . "\" width='14' height='14'> </td>"; } else { echo "<td> </td>"; } } } else { echo "<tr><th colspan='5'>" . __('No item found') . "</th></tr>"; } echo "</table></div>"; } }