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<?php /** * --------------------------------------------------------------------- * * GLPI - Gestionnaire Libre de Parc Informatique * * http://glpi-project.org * * @copyright 2015-2023 Teclib' and contributors. * @copyright 2003-2014 by the INDEPNET Development Team. * @licence https://www.gnu.org/licenses/gpl-3.0.html * * --------------------------------------------------------------------- * * LICENSE * * This file is part of GLPI. * * This program is free software: you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation, either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see <https://www.gnu.org/licenses/>. * * --------------------------------------------------------------------- */ use Glpi\Application\View\TemplateRenderer; /** * Change_Ticket Class * * Relation between Changes and Tickets **/ class Change_Ticket extends CommonDBRelation { // From CommonDBRelation public static $itemtype_1 = 'Change'; public static $items_id_1 = 'changes_id'; public static $itemtype_2 = 'Ticket'; public static $items_id_2 = 'tickets_id'; public function getForbiddenStandardMassiveAction() { $forbidden = parent::getForbiddenStandardMassiveAction(); $forbidden[] = 'update'; return $forbidden; } public static function getTypeName($nb = 0) { return _n('Link Ticket/Change', 'Links Ticket/Change', $nb); } public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) { if (static::canView()) { $nb = 0; switch ($item->getType()) { case 'Change': if ($_SESSION['glpishow_count_on_tabs']) { $nb = countElementsInTable( 'glpi_changes_tickets', ['changes_id' => $item->getID()] ); } return self::createTabEntry(Ticket::getTypeName(Session::getPluralNumber()), $nb); case 'Ticket': if ($_SESSION['glpishow_count_on_tabs']) { $nb = countElementsInTable( 'glpi_changes_tickets', ['tickets_id' => $item->getID()] ); } return self::createTabEntry(Change::getTypeName(Session::getPluralNumber()), $nb); } } return ''; } public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) { switch ($item->getType()) { case 'Change': self::showForChange($item); break; case 'Ticket': self::showForTicket($item); break; } return true; } public static function showMassiveActionsSubForm(MassiveAction $ma) { switch ($ma->getAction()) { case 'add_task': $tasktype = 'TicketTask'; if ($ttype = getItemForItemtype($tasktype)) { $ttype->showMassiveActionAddTaskForm(); return true; } return false; case "solveticket": $change = new Change(); $input = $ma->getInput(); if (isset($input['changes_id']) && $change->getFromDB($input['changes_id'])) { $change->showMassiveSolutionForm($change); echo "<br>"; echo Html::submit(_x('button', 'Post'), ['name' => 'massiveaction']); return true; } return false; } return parent::showMassiveActionsSubForm($ma); } public static function processMassiveActionsForOneItemtype( MassiveAction $ma, CommonDBTM $item, array $ids ) { switch ($ma->getAction()) { case 'add_task': if (!($task = getItemForItemtype('TicketTask'))) { $ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO); break; } $ticket = new Ticket(); $field = $ticket->getForeignKeyField(); $input = $ma->getInput(); foreach ($ids as $id) { if ($item->can($id, READ)) { if ($ticket->getFromDB($item->fields['tickets_id'])) { $input2 = [$field => $item->fields['tickets_id'], 'taskcategories_id' => $input['taskcategories_id'], 'actiontime' => $input['actiontime'], 'content' => $input['content'] ]; if ($task->can(-1, CREATE, $input2)) { if ($task->add($input2)) { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK); } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO); $ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION)); } } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT); $ma->addMessage($item->getErrorMessage(ERROR_RIGHT)); } } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT); $ma->addMessage($item->getErrorMessage(ERROR_RIGHT)); } } } return; case 'solveticket': $input = $ma->getInput(); $ticket = new Ticket(); foreach ($ids as $id) { if ($item->can($id, READ)) { if ( $ticket->getFromDB($item->fields['tickets_id']) && $ticket->canSolve() ) { $solution = new ITILSolution(); $added = $solution->add([ 'itemtype' => $ticket->getType(), 'items_id' => $ticket->getID(), 'solutiontypes_id' => $input['solutiontypes_id'], 'content' => $input['content'] ]); if ($added) { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK); } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO); $ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION)); } } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT); $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT)); } } else { $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT); $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT)); } } return; } parent::processMassiveActionsForOneItemtype($ma, $item, $ids); } /** * Show tickets for a change * * @param $change Change object **/ public static function showForChange(Change $change) { global $DB; $ID = $change->getField('id'); if (!$change->can($ID, READ)) { return false; } $canedit = $change->canEdit($ID); $rand = mt_rand(); $iterator = $DB->request([ 'SELECT' => [ 'glpi_changes_tickets.id AS linkid', 'glpi_tickets.*' ], 'DISTINCT' => true, 'FROM' => 'glpi_changes_tickets', 'LEFT JOIN' => [ 'glpi_tickets' => [ 'ON' => [ 'glpi_changes_tickets' => 'tickets_id', 'glpi_tickets' => 'id' ] ] ], 'WHERE' => [ 'glpi_changes_tickets.changes_id' => $ID ], 'ORDERBY' => [ 'glpi_tickets.name' ] ]); $tickets = []; $used = []; $numrows = count($iterator); foreach ($iterator as $data) { $tickets[$data['id']] = $data; $used[$data['id']] = $data['id']; } if ($canedit) { echo TemplateRenderer::getInstance()->render('components/form/link_existing_or_new.html.twig', [ 'rand' => $rand, 'link_itemtype' => __CLASS__, 'source_itemtype' => Change::class, 'source_items_id' => $ID, 'target_itemtype' => Ticket::class, 'dropdown_options' => [ 'entity' => $change->getEntityID(), 'entity_sons' => $change->isRecursive(), 'used' => $used, 'displaywith' => ['id'] ], 'create_link' => false ]); } echo "<div class='spaced'>"; if ($canedit && $numrows) { Html::openMassiveActionsForm('mass' . __CLASS__ . $rand); $massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows), 'specific_actions' => ['purge' => _x('button', 'Delete permanently'), __CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'solveticket' => __('Solve tickets'), __CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_task' => __('Add a new task') ], 'container' => 'mass' . __CLASS__ . $rand, 'extraparams' => ['changes_id' => $change->getID()], 'width' => 1000, 'height' => 500 ]; Html::showMassiveActions($massiveactionparams); } echo "<table class='tab_cadre_fixehov'>"; echo "<tr class='noHover'><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>"; echo "</tr>"; if ($numrows) { Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand); Session::initNavigateListItems( 'Ticket', //TRANS : %1$s is the itemtype name, // %2$s is the name of the item (used for headings of a list) sprintf( __('%1$s = %2$s'), Change::getTypeName(1), $change->fields["name"] ) ); $i = 0; foreach ($tickets as $data) { Session::addToNavigateListItems('Ticket', $data["id"]); Ticket::showShort( $data['id'], [ 'row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkid'] ] ); $i++; } Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand); } echo "</table>"; if ($canedit && $numrows) { $massiveactionparams['ontop'] = false; Html::showMassiveActions($massiveactionparams); Html::closeForm(); } echo "</div>"; } /** * Show changes for a ticket * * @param $ticket Ticket object **/ public static function showForTicket(Ticket $ticket) { global $DB; $ID = $ticket->getField('id'); if (!$ticket->can($ID, READ)) { return false; } $canedit = $ticket->canEdit($ID); $rand = mt_rand(); $iterator = $DB->request([ 'SELECT' => [ 'glpi_changes_tickets.id AS linkid', 'glpi_changes.*' ], 'DISTINCT' => true, 'FROM' => 'glpi_changes_tickets', 'LEFT JOIN' => [ 'glpi_changes' => [ 'ON' => [ 'glpi_changes_tickets' => 'changes_id', 'glpi_changes' => 'id' ] ] ], 'WHERE' => [ 'glpi_changes_tickets.tickets_id' => $ID ], 'ORDERBY' => [ 'glpi_changes.name' ] ]); $changes = []; $used = []; $numrows = count($iterator); foreach ($iterator as $data) { $changes[$data['id']] = $data; $used[$data['id']] = $data['id']; } if ($canedit) { echo TemplateRenderer::getInstance()->render('components/form/link_existing_or_new.html.twig', [ 'rand' => $rand, 'link_itemtype' => __CLASS__, 'source_itemtype' => Ticket::class, 'source_items_id' => $ID, 'target_itemtype' => Change::class, 'dropdown_options' => [ 'entity' => $ticket->getEntityID(), 'entity_sons' => $ticket->isRecursive(), 'used' => $used, 'displaywith' => ['id'], 'condition' => Change::getOpenCriteria(), ], 'create_link' => Session::haveRight(Change::$rightname, CREATE) ]); } echo "<div class='spaced'>"; if ($canedit && $numrows) { Html::openMassiveActionsForm('mass' . __CLASS__ . $rand); $massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows), 'container' => 'mass' . __CLASS__ . $rand ]; Html::showMassiveActions($massiveactionparams); } echo "<table class='tab_cadre_fixehov'>"; echo "<tr class='noHover'><th colspan='12'>" . Change::getTypeName($numrows) . "</th>"; echo "</tr>"; if ($numrows) { Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand); Session::initNavigateListItems( 'Change', //TRANS : %1$s is the itemtype name, // %2$s is the name of the item (used for headings of a list) sprintf( __('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"] ) ); $i = 0; foreach ($changes as $data) { Session::addToNavigateListItems('Change', $data["id"]); Change::showShort($data['id'], ['row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkid'] ]); $i++; } Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand); } echo "</table>"; if ($canedit && $numrows) { $massiveactionparams['ontop'] = false; Html::showMassiveActions($massiveactionparams); Html::closeForm(); } echo "</div>"; } public function post_addItem() { global $CFG_GLPI; $donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]; if ($donotif) { $change = new Change(); $ticket = new Ticket(); if ($change->getFromDB($this->input["changes_id"]) && $ticket->getFromDB($this->input["tickets_id"])) { NotificationEvent::raiseEvent("update", $change); NotificationEvent::raiseEvent('update', $ticket); } } parent::post_addItem(); } }