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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/// Class Ticket links
class Ticket_Ticket extends CommonDBRelation
{
// From CommonDBRelation
public static $itemtype_1 = 'Ticket';
public static $items_id_1 = 'tickets_id_1';
public static $itemtype_2 = 'Ticket';
public static $items_id_2 = 'tickets_id_2';
public static $check_entity_coherency = false;
// Ticket links
const LINK_TO = 1;
const DUPLICATE_WITH = 2;
const SON_OF = 3;
const PARENT_OF = 4;
public static function getTypeName($nb = 0)
{
return _n('Linked ticket', 'Linked tickets', $nb);
}
/**
* @since 0.85
*
* @see CommonDBTM::showMassiveActionsSubForm()
**/
public static function showMassiveActionsSubForm(MassiveAction $ma)
{
switch ($ma->getAction()) {
case 'add':
Ticket_Ticket::dropdownLinks('link');
printf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('ID'));
echo " <input type='text' name='tickets_id_1' value='' size='10'>\n";
echo "<br><br>";
echo "<br><br><input type='submit' name='massiveaction' class='btn btn-primary' value='" .
_sx('button', 'Post') . "'>";
return true;
}
return parent::showMassiveActionsSubForm($ma);
}
/**
* @since 0.85
*
* @see CommonDBTM::processMassiveActionsForOneItemtype()
**/
public static function processMassiveActionsForOneItemtype(
MassiveAction $ma,
CommonDBTM $item,
array $ids
) {
switch ($ma->getAction()) {
case 'add':
$input = $ma->getInput();
$ticket = new Ticket();
if (
isset($input['link'])
&& isset($input['tickets_id_1'])
) {
if ($item->getFromDB($input['tickets_id_1'])) {
foreach ($ids as $id) {
$input2 = [];
$input2['id'] = $input['tickets_id_1'];
$input2['_link']['tickets_id_1'] = $id;
$input2['_link']['link'] = $input['link'];
$input2['_link']['tickets_id_2'] = $input['tickets_id_1'];
if ($item->can($input['tickets_id_1'], UPDATE)) {
if ($ticket->update($input2)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
}
}
return;
}
parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
}
/**
* Get linked tickets to a ticket
*
* @param $ID ID of the ticket id
*
* @return array of linked tickets array(id=>linktype)
**/
public static function getLinkedTicketsTo($ID)
{
global $DB;
// Make new database object and fill variables
if (empty($ID)) {
return false;
}
$iterator = $DB->request([
'FROM' => self::getTable(),
'WHERE' => [
'OR' => [
'tickets_id_1' => $ID,
'tickets_id_2' => $ID
]
]
]);
$tickets = [];
foreach ($iterator as $data) {
if ($data['tickets_id_1'] != $ID) {
$tickets[$data['id']] = [
'link' => $data['link'],
'tickets_id_1' => $data['tickets_id_1'],
'tickets_id' => $data['tickets_id_1']
];
} else {
$tickets[$data['id']] = [
'link' => $data['link'],
'tickets_id' => $data['tickets_id_2']
];
}
}
ksort($tickets);
return $tickets;
}
/**
* Dropdown for links between tickets
*
* @param string $myname select name
* @param integer $value default value (default self::LINK_TO)
*
* @return void
**/
public static function dropdownLinks($myname, $value = self::LINK_TO)
{
$tmp[self::LINK_TO] = __('Linked to');
$tmp[self::DUPLICATE_WITH] = __('Duplicates');
$tmp[self::SON_OF] = __('Son of');
$tmp[self::PARENT_OF] = __('Parent of');
Dropdown::showFromArray($myname, $tmp, ['value' => $value]);
}
/**
* Get Link Name
*
* @param integer $value Current value
* @param boolean $inverted Whether to invert label
* @param boolean $with_icon prefix label with an icon
*
* @return string
**/
public static function getLinkName($value, bool $inverted = false, bool $with_icon = false): string
{
$tmp = [];
if (!$inverted) {
$tmp[self::LINK_TO] = __('Linked to');
$tmp[self::DUPLICATE_WITH] = __('Duplicates');
$tmp[self::SON_OF] = __('Son of');
$tmp[self::PARENT_OF] = __('Parent of');
} else {
$tmp[self::LINK_TO] = __('Linked to');
$tmp[self::DUPLICATE_WITH] = __('Duplicated by');
$tmp[self::SON_OF] = __('Parent of');
$tmp[self::PARENT_OF] = __('Son of');
}
if ($with_icon) {
$icon_tag = '<i class="fas %1$s me-1" title="%2$s" data-bs-toggle="tooltip"></i>%2$s';
$tmp[self::LINK_TO] = sprintf($icon_tag, "fa-link", $tmp[self::LINK_TO]);
$tmp[self::DUPLICATE_WITH] = sprintf($icon_tag, "fa-clone", $tmp[self::DUPLICATE_WITH]);
$icon_son = $inverted ? "fa-level-down-alt" : "fa-level-up-alt fa-flip-horizontal";
$tmp[self::SON_OF] = sprintf($icon_tag, $icon_son, $tmp[self::SON_OF]);
$icon_parent = $inverted ? "fa-level-down-alt" : "fa-level-up-alt";
$tmp[self::PARENT_OF] = sprintf($icon_tag, $icon_parent, $tmp[self::PARENT_OF]);
}
if (isset($tmp[$value])) {
return $tmp[$value];
}
return NOT_AVAILABLE;
}
public function prepareInputForAdd($input)
{
// Clean values
$input['tickets_id_1'] = Toolbox::cleanInteger($input['tickets_id_1']);
$input['tickets_id_2'] = Toolbox::cleanInteger($input['tickets_id_2']);
// Check of existance of rights on both Ticket(s) is done by the parent
if ($input['tickets_id_2'] == $input['tickets_id_1']) {
return false;
}
if (!isset($input['link'])) {
$input['link'] = self::LINK_TO;
}
$this->checkParentSon($input);
// No multiple links
$tickets = self::getLinkedTicketsTo($input['tickets_id_1']);
if (count($tickets)) {
foreach ($tickets as $key => $t) {
if ($t['tickets_id'] == $input['tickets_id_2']) {
// Delete old simple link
if (
($input['link'] == self::DUPLICATE_WITH)
&& ($t['link'] == self::LINK_TO)
) {
$tt = new Ticket_Ticket();
$tt->delete(["id" => $key]);
} else { // No duplicate link
return false;
}
}
}
}
return parent::prepareInputForAdd($input);
}
public function prepareInputForUpdate($input)
{
$this->checkParentSon($input);
return parent::prepareInputForAdd($input);
}
/**
* Check for parent relation (inverse of son)
*
* @param array $input Input
*
* @return void
*/
public function checkParentSon(&$input)
{
if (isset($input['link']) && $input['link'] == Ticket_Ticket::PARENT_OF) {
//a PARENT_OF relation is an inverted SON_OF one :)
$id1 = $input['tickets_id_2'];
$id2 = $input['tickets_id_1'];
$input['tickets_id_1'] = $id1;
$input['tickets_id_2'] = $id2;
$input['link'] = Ticket_Ticket::SON_OF;
}
}
public function post_deleteFromDB()
{
global $CFG_GLPI;
$t = new Ticket();
$t->updateDateMod($this->fields['tickets_id_1']);
$t->updateDateMod($this->fields['tickets_id_2']);
parent::post_deleteFromDB();
$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
if ($donotif) {
$t->getFromDB($this->fields['tickets_id_1']);
NotificationEvent::raiseEvent("update", $t);
$t->getFromDB($this->fields['tickets_id_2']);
NotificationEvent::raiseEvent("update", $t);
}
}
public function post_addItem()
{
global $CFG_GLPI;
$t = new Ticket();
$t->updateDateMod($this->fields['tickets_id_1']);
$t->updateDateMod($this->fields['tickets_id_2']);
parent::post_addItem();
$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
if ($donotif) {
$t->getFromDB($this->fields['tickets_id_1']);
NotificationEvent::raiseEvent("update", $t);
$t->getFromDB($this->fields['tickets_id_2']);
NotificationEvent::raiseEvent("update", $t);
}
}
/**
* Count number of open children for a parent
*
* @param integer $pid Parent ID
*
* @return integer
*/
public static function countOpenChildren($pid)
{
global $DB;
$result = $DB->request([
'COUNT' => 'cpt',
'FROM' => self::getTable() . ' AS links',
'INNER JOIN' => [
Ticket::getTable() . ' AS tickets' => [
'ON' => [
'links' => 'tickets_id_1',
'tickets' => 'id'
]
]
],
'WHERE' => [
'links.link' => self::SON_OF,
'links.tickets_id_2' => $pid,
'NOT' => [
'tickets.status' => Ticket::getClosedStatusArray() + Ticket::getSolvedStatusArray()
]
]
])->current();
return (int)$result['cpt'];
}
/**
* Affect the same solution/status for duplicates tickets.
*
* @param integer $ID ID of the ticket id
* @param ITILSolution|null $solution Ticket's solution
*
* @return void
**/
public static function manageLinkedTicketsOnSolved($ID, $solution = null)
{
$ticket = new Ticket();
if (!$ticket->getfromDB($ID)) {
return;
}
$tickets = self::getLinkedTicketsTo($ID);
if (false === $tickets) {
return;
}
$tickets = array_filter(
$tickets,
function ($data) {
$linked_ticket = new Ticket();
$linked_ticket->getFromDB($data['tickets_id']);
return $linked_ticket->can($data['tickets_id'], UPDATE)
&& ($data['link'] == self::DUPLICATE_WITH)
&& ($linked_ticket->fields['status'] != CommonITILObject::SOLVED)
&& ($linked_ticket->fields['status'] != CommonITILObject::CLOSED);
}
);
if (null === $solution) {
// Change status without adding a solution
// This will be done if a ticket is solved/closed without a solution
foreach ($tickets as $data) {
$linked_ticket = new Ticket();
$linked_ticket->update(
[
'id' => $data['tickets_id'],
'status' => $ticket->fields['status']
]
);
}
} else {
// Add same solution to duplicates
$solution_data = $solution->fields;
unset($solution_data['id']);
unset($solution_data['date_creation']);
unset($solution_data['date_mod']);
foreach ($tickets as $data) {
$solution_data['items_id'] = $data['tickets_id'];
$solution_data['_linked_ticket'] = true;
$new_solution = new ITILSolution();
$new_solution->add(Toolbox::addslashes_deep($solution_data));
}
}
}
}