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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* NotificationTargetProblem Class
**/
class NotificationTargetProblem extends NotificationTargetCommonITILObject
{
public $private_profiles = [];
/**
* Get events related to tickets
**/
public function getEvents()
{
$events = ['new' => __('New problem'),
'update' => __('Update of a problem'),
'solved' => __('Problem solved'),
'closed' => __('Closure of a problem'),
'delete' => __('Deleting a problem')
];
$events = array_merge($events, parent::getEvents());
asort($events);
return $events;
}
public function getDataForObject(CommonDBTM $item, array $options, $simple = false)
{
// Common ITIL data
$data = parent::getDataForObject($item, $options, $simple);
$data["##problem.impacts##"] = $item->getField('impactcontent');
$data["##problem.causes##"] = $item->getField('causecontent');
$data["##problem.symptoms##"] = $item->getField('symptomcontent');
// Complex mode
if (!$simple) {
$restrict = ['problems_id' => $item->getField('id')];
$tickets = getAllDataFromTable('glpi_problems_tickets', $restrict);
$data['tickets'] = [];
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $row) {
if ($ticket->getFromDB($row['tickets_id'])) {
$tmp = [];
$tmp['##ticket.id##']
= $row['tickets_id'];
$tmp['##ticket.date##']
= $ticket->getField('date');
$tmp['##ticket.title##']
= $ticket->getField('name');
$tmp['##ticket.url##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"Ticket_" . $row['tickets_id']
);
$tmp['##ticket.content##']
= $ticket->getField('content');
$data['tickets'][] = $tmp;
}
}
}
$data['##problem.numberoftickets##'] = count($data['tickets']);
$changes = getAllDataFromTable('glpi_changes_problems', $restrict);
$data['changes'] = [];
if (count($changes)) {
$change = new Change();
foreach ($changes as $row) {
if ($change->getFromDB($row['changes_id'])) {
$tmp = [];
$tmp['##change.id##']
= $row['changes_id'];
$tmp['##change.date##']
= $change->getField('date');
$tmp['##change.title##']
= $change->getField('name');
$tmp['##change.url##']
= $this->formatURL(
$options['additionnaloption']['usertype'],
"Change_" . $row['changes_id']
);
$tmp['##change.content##']
= $change->getField('content');
$data['changes'][] = $tmp;
}
}
}
$data['##problem.numberofchanges##'] = count($data['changes']);
$items = getAllDataFromTable('glpi_items_problems', $restrict);
$data['items'] = [];
if (count($items)) {
foreach ($items as $row) {
if ($item2 = getItemForItemtype($row['itemtype'])) {
if ($item2->getFromDB($row['items_id'])) {
$tmp = [];
$tmp['##item.itemtype##'] = $item2->getTypeName();
$tmp['##item.name##'] = $item2->getField('name');
$tmp['##item.serial##'] = $item2->getField('serial');
$tmp['##item.otherserial##'] = $item2->getField('otherserial');
$tmp['##item.contact##'] = $item2->getField('contact');
$tmp['##item.contactnum##'] = $item2->getField('contactnum');
$tmp['##item.location##'] = '';
$tmp['##item.user##'] = '';
$tmp['##item.group##'] = '';
$tmp['##item.model##'] = '';
//Object location
if ($item2->isField('locations_id') && $item_loc_id = $item2->getField('locations_id')) {
$tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item_loc_id);
}
//Object user
if ($item2->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($item2->getField('users_id'))) {
$tmp['##item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($item2->getField('groups_id')) {
$tmp['##item.group##']
= Dropdown::getDropdownName(
'glpi_groups',
$item2->getField('groups_id')
);
}
$modeltable = getSingular($item2->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($item2->isField($modelfield)) {
$tmp['##item.model##'] = $item2->getField($modelfield);
}
$data['items'][] = $tmp;
}
}
}
}
$data['##problem.numberofitems##'] = count($data['items']);
}
return $data;
}
public function getTags()
{
parent::getTags();
//Locales
$tags = ['problem.numberoftickets' => _x('quantity', 'Number of tickets'),
'problem.numberofchanges' => _x('quantity', 'Number of changes'),
'problem.impacts' => __('Impacts'),
'problem.causes' => __('Causes'),
'problem.symptoms' => __('Symptoms'),
'item.name' => _n('Associated item', 'Associated items', 1),
'item.serial' => __('Serial number'),
'item.otherserial' => __('Inventory number'),
'item.location' => Location::getTypeName(1),
'item.model' => _n('Model', 'Models', 1),
'item.contact' => __('Alternate username'),
'item.contactnumber' => __('Alternate username number'),
'item.user' => User::getTypeName(1),
'item.group' => Group::getTypeName(1),
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'events' => NotificationTarget::TAG_FOR_ALL_EVENTS
]);
}
//Foreach global tags
$tags = ['tickets' => _n('Ticket', 'Tickets', Session::getPluralNumber()),
'changes' => _n('Change', 'Changes', Session::getPluralNumber()),
'items' => _n('Item', 'Items', Session::getPluralNumber())
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => false,
'foreach' => true
]);
}
//Tags with just lang
$tags = ['problem.tickets' => _n('Ticket', 'Tickets', Session::getPluralNumber()),
'problem.changes' => _n('Change', 'Changes', Session::getPluralNumber()),
'problem.items' => _n('Item', 'Items', Session::getPluralNumber())
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => false,
'lang' => true
]);
}
//Tags without lang
$tags = ['ticket.id' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('ID')),
'ticket.date' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), _n('Date', 'Dates', 1)),
'ticket.url' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('URL')),
'ticket.title' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('Title')),
'ticket.content' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('Description')),
'change.id' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('ID')),
'change.date' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), _n('Date', 'Dates', 1)),
'change.url' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('URL')),
'change.title' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('Title')),
'change.content' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('Description')),
];
foreach ($tags as $tag => $label) {
$this->addTagToList(['tag' => $tag,
'label' => $label,
'value' => true,
'lang' => false
]);
}
asort($this->tag_descriptions);
}
}