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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2023 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* LevelAgreementLevel class
*
* Abstract class for common code in SlaLevel & OlaLevel
*
* @since 9.2.1
**/
abstract class LevelAgreementLevel extends RuleTicket
{
public static $rightname = 'slm';
/**
* LevelAgreement parent class.
* Have to be redefined by concrete class.
* @var string
*/
protected static $parentclass;
/**
* LevelAgreement parent class foreign key.
* Have to be redefined by concrete class.
* @var string
*/
protected static $fkparent;
/**
* Constructor
**/
public function __construct()
{
// Override in order not to use glpi_rules table.
}
/**
* @since 0.85
**/
public static function getConditionsArray()
{
// Override ruleticket one
return [];
}
/**
* @since 0.84
**/
public function getForbiddenStandardMassiveAction()
{
$forbidden = parent::getForbiddenStandardMassiveAction();
$forbidden[] = 'update';
return $forbidden;
}
public static function getTypeName($nb = 0)
{
return _n('Escalation level', 'Escalation levels', $nb);
}
public function rawSearchOptions()
{
$tab = [];
$tab[] = [
'id' => 'common',
'name' => __('Characteristics')
];
$tab[] = [
'id' => '1',
'table' => static::getTable(),
'field' => 'name',
'name' => __('Name'),
'datatype' => 'itemlink',
'massiveaction' => false,
];
$tab[] = [
'id' => '3',
'table' => static::getTable(),
'field' => 'name',
'name' => static::getTypeName(),
'datatype' => 'itemlink',
'massiveaction' => false
];
$tab[] = [
'id' => '4',
'table' => static::getTable(),
'field' => 'execution_time',
'name' => __('Execution'),
'massiveaction' => false,
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '5',
'table' => static::getTable(),
'field' => 'match',
'name' => __('Logical operator'),
'massiveaction' => false,
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '8',
'table' => static::getTable(),
'field' => 'is_active',
'name' => __('Active'),
'datatype' => 'bool'
];
$tab[] = [
'id' => '80',
'table' => Entity::getTable(),
'field' => 'completename',
'name' => Entity::getTypeName(1),
'massiveaction' => false,
'datatype' => 'dropdown'
];
$tab[] = [
'id' => '86',
'table' => static::getTable(),
'field' => 'is_recursive',
'name' => __('Child entities'),
'datatype' => 'bool',
'massiveaction' => false
];
return $tab;
}
public static function getSpecificValueToDisplay($field, $values, array $options = [])
{
switch ($field) {
case 'execution_time':
$possible_values = self::getExecutionTimes();
if (isset($possible_values[$values[$field]])) {
return $possible_values[$values[$field]];
}
break;
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
public static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = [])
{
if (!is_array($values)) {
$values = [$field => $values];
}
$options['display'] = false;
switch ($field) {
case 'execution_time':
return self::dropdownExecutionTime($name, $options);
case 'match':
$level = new static();
$options['value'] = $values[$field];
return $level->dropdownRulesMatch($options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
public function getActions()
{
$actions = parent::getActions();
// Only append actors
$actions['_users_id_requester']['force_actions'] = ['append'];
$actions['_groups_id_requester']['force_actions'] = ['append'];
$actions['_users_id_assign']['force_actions'] = ['append'];
$actions['_groups_id_assign']['force_actions'] = ['append'];
$actions['_suppliers_id_assign']['force_actions'] = ['append'];
$actions['_users_id_observer']['force_actions'] = ['append'];
$actions['_groups_id_observer']['force_actions'] = ['append'];
return $actions;
}
/**
* @since 0.84
*
* @see RuleTicket::getCriterias()
**/
public function getCriterias()
{
$actions = parent::getActions();
unset($actions['olas_id']);
unset($actions['slas_id']);
// Could not be used as criteria
unset($actions['users_id_validate_requester_supervisor']);
unset($actions['users_id_validate_assign_supervisor']);
unset($actions['affectobject']);
unset($actions['groups_id_validate']);
unset($actions['users_id_validate']);
unset($actions['validation_percent']);
$actions['status']['name'] = __('Status');
$actions['status']['type'] = 'dropdown_status';
return $actions;
}
public static function getExecutionTimes($options = [])
{
$p = [
'value' => '',
'max_time' => 4 * DAY_TIMESTAMP,
'used' => [],
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$possible_values = [];
for ($i = 10; $i < 60; $i += 10) {
if (!in_array($i * MINUTE_TIMESTAMP, $p['used'])) {
$possible_values[$i * MINUTE_TIMESTAMP] = sprintf(_n('+ %d minute', '+ %d minutes', $i), $i);
}
if (!in_array(-$i * MINUTE_TIMESTAMP, $p['used'])) {
if ($p['max_time'] >= $i * MINUTE_TIMESTAMP) {
$possible_values[-$i * MINUTE_TIMESTAMP] = sprintf(_n('- %d minute', '- %d minutes', $i), $i);
}
}
}
for ($i = 1; $i < 24; $i++) {
if (!in_array($i * HOUR_TIMESTAMP, $p['used'])) {
$possible_values[$i * HOUR_TIMESTAMP] = sprintf(_n('+ %d hour', '+ %d hours', $i), $i);
}
if (!in_array(-$i * HOUR_TIMESTAMP, $p['used'])) {
if ($p['max_time'] >= $i * HOUR_TIMESTAMP) {
$possible_values[-$i * HOUR_TIMESTAMP] = sprintf(
_n('- %d hour', '- %d hours', $i),
$i
);
}
}
}
for ($i = 1; $i <= 100; $i++) {
if (!in_array($i * DAY_TIMESTAMP, $p['used'])) {
$possible_values[$i * DAY_TIMESTAMP] = sprintf(_n('+ %d day', '+ %d days', $i), $i);
}
if (!in_array(-$i * DAY_TIMESTAMP, $p['used'])) {
if ($p['max_time'] >= $i * DAY_TIMESTAMP) {
$possible_values[-$i * DAY_TIMESTAMP] = sprintf(_n('- %d day', '- %d days', $i), $i);
}
}
}
if (
!in_array(0, $p['used'])
&& isset($p['type'])
) {
if ($p['type'] == 1) {
$possible_values[0] = __('Time to own');
} else {
$possible_values[0] = __('Time to resolve');
}
}
ksort($possible_values);
return $possible_values;
}
/**
* Dropdown execution time for SLA
*
* @param $name string name of the select
* @param $options array of possible options:
* - value : default value
* - max_time : max time to use
* - used : already used values
*
* @return integer|string
* integer if option display=true (random part of elements id)
* string if option display=false (HTML code)
**/
public static function dropdownExecutionTime($name, $options = [])
{
$p = [
'value' => '',
'max_time' => 4 * DAY_TIMESTAMP,
'used' => [],
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
// Display default value;
if (($key = array_search($p['value'], $p['used'])) !== false) {
unset($p['used'][$key]);
}
$possible_values = self::getExecutionTimes($p);
return Dropdown::showFromArray($name, $possible_values, $p);
}
/**
* Get already used execution time for a OLA
*
* @param $olas_id integer id of the OLA
*
* @return array of already used execution times
**/
public static function getAlreadyUsedExecutionTime($las_id)
{
global $DB;
$result = [];
$iterator = $DB->request([
'SELECT' => 'execution_time',
'DISTINCT' => true,
'FROM' => static::getTable(),
'WHERE' => [
static::$fkparent => $las_id
]
]);
foreach ($iterator as $data) {
$result[$data['execution_time']] = $data['execution_time'];
}
return $result;
}
public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0)
{
if (!$withtemplate) {
$nb = 0;
switch ($item->getType()) {
case static::$parentclass:
if ($_SESSION['glpishow_count_on_tabs']) {
$nb = countElementsInTable(static::getTable(), [static::$fkparent => $item->getID()]);
}
return self::createTabEntry(static::getTypeName(Session::getPluralNumber()), $nb);
}
}
return '';
}
public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0)
{
if ($item->getType() == static::$parentclass) {
$level = new static();
$level->showForParent($item);
}
return true;
}
/**
* Should calculation on this LA Level target date be done using
* the "work_in_day" parameter set to true ?
*
* @return bool
*/
public function shouldUseWorkInDayMode(): bool
{
// No definition time here so we must guess the unit from the raw seconds value
return abs($this->fields['execution_time']) >= DAY_TIMESTAMP;
}
}